Fabiola Auguste

Main Mission: Optimize the integration of digital tools while ensuring smooth adoption through change management. 🎯 Challenge and Solution: In a constantly evolving environment, I identified internal process improvement needs. I optimized the search functionality in internal databases, enabling faster and more relevant information retrieval for users. At the same time, I instilled a culture of continuous learning through regular workshops, seminars, and webinars focused on industry trends and best practices. 🔧 Achievements: Established governance and a comprehensive training strategy for new employees, reducing integration time. Supported project managers in capturing and capitalizing on project knowledge, making it easier to reuse in future projects. Delivered targeted content to employees, reducing information overload and making access to resources more intuitive.

Main Mission: Lead the implementation of digital solutions across Korian’s network of healthcare establishments, ensuring efficient adoption through targeted training and change management strategies. 🎯 Challenge and Solution: In the context of digital transformation, my role was to manage the training and change management efforts for Korian's healthcare institutions, which required adapting digital tools to the specific needs of healthcare professionals and staff. 🔧 Achievements: Training Strategy Development: Created and implemented a comprehensive training strategy for deploying digital tools (E-lio) across healthcare facilities in France. This involved identifying key training needs, setting up training schedules, and ensuring resources were available for all employees. Governance and Monitoring: Established governance frameworks to track the progress of training sessions and provided ongoing support to ensure effective deployment across multiple locations. Cross-team Coordination: Coordinated with various internal and external stakeholders, including service providers, to ensure smooth training delivery and to resolve issues during the deployment phase. Communication Campaigns: Led the development of a communication campaign to promote the adoption of digital tools, helping staff understand the benefits and processes of the digital solutions. Feedback and Continuous Improvement: Managed feedback collection through platforms like Yammer and responded to technical issues, ensuring that digital tools were continuously optimized for user needs.

Main responsibility: Contributing to the overhaul of an ERP system and the launch of a mobile application, ensuring project tracking, user training, and change management. 🔧 Key achievements: ERP Overhaul: Actively participated in requirement workshops with end users, followed up on developments with the external contractor, and tested new features before deployment. Training and Change Management: Developed and implemented a training strategy to support users in transitioning to the new ERP system, alongside managing change to ensure smooth adoption of the new solution. Mobile App Launch: Defined the deployment strategy for the mobile app and conducted training for users across France. Post-Deployment Support: Managed implementation and collected user feedback to improve the app and maximize adoption.

-Réceptionner les appels, -Collecter les informations nécessaires, -Identifier et vérifier les garanties des contrats, -Mettre en œuvre la prestation d’assistance via le système d’information, -Suivre les opérations d’Assistance en France et à l’international en collaboration avec les entités basées à l’étranger.

-Réception des commandes chèque lire et culture -Saisie des commandes dans l'AS400 -Gestion relation client

-Réceptionner les appels, -Collecter les informations nécessaires, -Identifier et vérifier les garanties des contrats, -Mettre en œuvre la prestation d’assistance via le système d’information, -Suivre les opérations d’Assistance en France et à l’international en collaboration avec les entités basées à l’étranger.

-Assurer la prise d’appels (clients et salariés) -Assurer la gestion des urgences (remplacements, continuité de services…) -Accompagner les professionnels sur les demandes spécifiques liées aux prises en charge -Assurer la levée de doute auprès des professionnels.