Fabiola Rodriguez

Over the past years, I have gained hands-on experience in manual software testing across web, Android, and iOS applications. My work includes: - Analyzing user requirements to create comprehensive test plans and detailed test cases. - Executing functional and regression tests to validate new features and ensure product stability. - Reporting, tracking, and retesting bugs. - Developing and documenting QA processes to support consistent and effective testing practices. - Collaborating with product managers and developers to deliver high-quality user experiences.

The agency was founded by my former Head of Customer Support at Sunlight as a result of COVID-19 pandemic. During the separation process, I transitioned from Customer Support to Customer Success within Sunlight. Thanks to Flight's best-in-class mentorship program, trainings, and highly talented community, I was able to hone my CX and leadership skills.

Taking a foreign language class is mandatory in the French education system. This is why around this time, I enjoyed preparing and delivering engaging Spanish communicative lessons for middle and high schoolers to normalize mistakes as part of the acquisition of any language, and raise intercultural awareness.

Our end users were mainly Spanish-speaking people living in the US. Therefore, my contribution was to translate from English to LATAM Spanish texts from different fields while respecting our customer preferences in terms of vocabulary, style, and level of specialization.

At this institute, I used to impart lessons that would allow beginner and intermediate students from different age groups carry out actions in specific situations, such as eating out, studying abroad, applying for a job, among others.

I was in charge of the class Méthode de français, where I would help first and second-year undergraduates set the foundations in their acquisition of French as a second language through communicative lessons.