Faisal Fehad

– Led the architecture and delivery of a unified Help application (React, Node.js, GraphQL) that consolidated 3–4 legacy help apps into a single config-driven platform with feature flags, code splitting, and modular components serving 1.7M + daily visitors across Sky.com. – Drove observability and quality across all three teams by building Grafana dashboards with custom logging, enabling rapid error detection and significantly improving customer experience while reducing customer service workload. – Ran A/B experiments via Optimizely to validate new features before full rollout, ensuring measurable improvements to page performance, support ticket volume, and call centre demand. – Contributed heavily to a monolith-to-services refactoring of the Order Tracking application, introducing an adaptable class-based architecture that noticeably reduced customer-facing errors and improved maintainability. – Delivered a remote broadband diagnostics tool that automatically identifies and resolves connectivity issues without human intervention — cutting call centre contacts and reducing the need for engineer home visits. – Onboarded new engineers across multiple teams, accelerating ramp-up on Sky's systems, CI pipelines, and development workflows. – Collaborated with cross-functional stakeholders including product owners, designers, QAs, and business analysts across three teams to balance competing requirements against strict delivery deadlines.

– Promoted from Associate to Full Stack Engineer within one year in recognition of technical ownership, delivery speed, and growing influence across the team. – Owned the development of an Electron + React desktop buying application used daily by around 50 buyers to plan and purchase stock — replacing a fragmented email-based approval process with a centralised system that accelerated buying decisions, reduced errors, and helped the business secure the latest fashion ahead of competitors. – Served as the primary point of contact for the buying app - triaging bug reports and feature requests, then collaborating directly with designers and product owners to prioritise, scope, and deliver updates. – Helped design and build a supplier integration platform using AWS microservices (Lambda, Serverless Framework) that enabled external suppliers to list products directly into the Matches Fashion catalogue — contributing across system design, architecture, planning, and stakeholder alignment. – Built and maintained internal tools, APIs, and Lambda functions on AWS to support warehouse and operations workflows, improving efficiency across non-engineering teams. – Established observability practices using Datadog dashboards and structured logging, giving the team visibility into application health and enabling faster incident response. – Informally mentored a QA engineer transitioning into software development through regular pairing sessions and coaching, while also onboarding new engineers joining the team. – Collaborated with product managers, business analysts, and internal stakeholders to define requirements, estimate work, and plan releases within an agile engineering culture.

– Hired as the sole developer to build internal healthcare software after previous attempts with third-party agencies had failed — taking full ownership of architecture, development, testing, stakeholder communication, and release planning. – Built a pharmacy operations and workflow tool (React, Node.js, Express, PostgreSQL) that replaced manual paper and spreadsheet processes, improving the speed and accuracy of day-to-day pharmacy operations at the UK's leading compounding pharmacy. – Developed a prescriber portal and registration system enabling healthcare professionals to register and manage their prescribing relationship with the pharmacy, with awareness of regulatory requirements. – Acted as the single point of contact across all disciplines — gathering requirements from pharmacists and business stakeholders, designing UIs, writing documentation and business reports, demoing features, and managing priorities and deadlines independently. – Delivered production-quality software on schedule and within budget during a 6-month engagement, entirely remotely, collaborating with team members from diverse non-technical backgrounds.