Faith Adesuwa Okeaya-Inneh

Customer Relationship Marketing. Self-Management. Ticketing Systems Enabling People to Perform (Team Lead). Google Workspace. Effective Communication. Online Marketing Targeting and Positioning. Build brand awareness and brand equity using online marketing strategies like content marketing, email campaign.

Efficiently handling incoming and outgoing emails, ensuring all client inquiries and communications are addresses promptly and professionally. Serves as the first point of contact for clients via telephone, providing information, taking orders, and directing calls to the appropriate departments. Utilizing Customer Relationship Management (CRM) tools to track client interactions, manages customer information, and maintains a high level of service quality. Working closely with team members across different departments to facilitate a seamless client experience, sharing insights and coordinating efforts. Building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction with our services and properties.

Provide prompt, courteous, and knowledgeable support to clients by phone, email, chat, or ticketing system. Forward challenging or unresolved issues to the appropriate experts so they can be looked into and resolved further. For future reference, record client communications, support requests, and resolutions in a consolidated knowledge base.

- Led end-to-end planning and execution of multiple administrative and marketing projects. - Coordinated cross-functional teams to meet client deadlines and quality standards. - Oversaw project timelines, resource allocation, and budget adherence. - Maintained communication between internal teams and external stakeholders. - Tracked project progress using tools like Trello, Asana, Slack, and Google Workspace. - Created and maintained documentation including SOPs, meeting minutes, and status reports. - Identified risks and proposed timely solutions to ensure smooth project delivery. - Managed a 3-week digital campaign for a wellness brand—resulted in a 40% increase in engagement and 15% lead growth. - *CRM Transition Project:* Led a successful migration from Zoho to HubSpot for a small business, improving lead tracking accuracy by 60%. - *Client Onboarding Workflow:* Designed and implemented a streamlined onboarding process that cut setup time by 30% and improved client satisfaction scores.

Conduct daily outbound prospecting through phone calls, email and LinkedIn messages to generate new business leads. Qualify inbound and outbound leads by using BANT (Budget, Authority ,Need and Timing) criteria to ensure alignment with the company targets. Book an average of 15% appointments per/,week. Introduce the company's products or services Scheduling meetings or demos between prospective customers and the company's sales team to facilitate further discussion. Tracking and managing leads throughout the sales cycle, including tracking interactions, updating contact information, and scheduling follow-up activities, resulting to 15% conversion rate. Boosting customer satisfaction by providing exceptional service and addressing concerns promptly.

- Respond promptly to customer inquiries via email, chat, and phone in a friendly and professional manner. - Resolve customer complaints effectively while ensuring customer satisfaction and retention. - Maintain accurate and detailed records of customer interactions and support issues using CRM tools (e.g., Zendesk, Freshdesk, HubSpot). - Guide customers through technical troubleshooting steps or product setup instructions. - Collaborate with internal teams (sales, product, tech) to escalate and resolve complex issues. - Follow up with customers to ensure their issues are resolved and they are satisfied with the service. - Identify common support trends and report them for process or product improvement. - Assist in creating and updating customer help documents, FAQs, and knowledge base articles. - Track and report KPIs such as response time, resolution time, and customer satisfaction (CSAT). - Provide feedback to the product or development team based on user experience and pain points.

- Define project scope, goals, deliverables, and timelines in collaboration with stakeholders. - Develop detailed project plans and schedules using tools like Trello, Asana, or MS Project. - Assign tasks and responsibilities to team members and track progress. - Monitor project budgets, ensuring resources are used effectively and costs are controlled. - Conduct regular status meetings to provide updates and resolve roadblocks. - Communicate clearly with clients, vendors, and internal teams to ensure alignment. - Identify risks early and implement mitigation strategies. - Ensure projects meet quality standards and are delivered on time. - Document project processes, decisions, and outcomes for future reference. - Lead post-project evaluations to capture lessons learned and improve future execution.

- Manage calendars, schedule meetings, and coordinate appointments for executives or teams. - Prepare, format, and edit documents, reports, and presentations. - Handle incoming calls, emails, and correspondence, ensuring timely and professional responses. - Maintain organized filing systems, both digital and physical, for efficient information retrieval. - Arrange travel logistics including flights, accommodations, and itineraries. - Support office operations by ordering supplies, managing invoices, and tracking expenses. - Assist in organizing events, training sessions, and company meetings. - Maintain contact lists, databases, and internal records using tools like Excel, Google Workspace, or CRM platforms. - Liaise with clients, vendors, and internal teams to ensure smooth communication and task completion. - Uphold confidentiality and professionalism while handling sensitive or confidential information.

•Efficiently handling incoming and outgoing emails, ensuring all client inquiries and communications are addresses promptly and professionally. •Serves as the first point of contact for clients via telephone, providing information, taking orders, and directing calls to the appropriate departments • Utilizing Customer Relationship Management (CRM) tools to track client interactions, manages customer information, and maintains a high level of service quality. •Working closely with team members across different departments to facilitate a seamless client experience, sharing insights and coordinating efforts •Building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction with our services and properties.