Faizan Shahid

• Conducted in-depth data analysis using IBM Informix and MySQL, accelerating root cause identification and improving resolution time. • Proactively monitored high-availability financial applications, ensuring 99.9% system uptime across transaction processing, fund transfers, and mobile/web platforms. • Implemented Wazuh and Security Onion to enhance security monitoring and reduce threat response time, contributing to a significant drop in security incidents. • Collaborated directly with VISA and MasterCard to maintain seamless transaction flow and ensure compliance with global standards. • Led incident and problem management from detection through resolution, achieving SLA compliance for critical production systems. • Streamlined maintenance workflows and internal notifications, reducing downtime and enhancing coordination across teams. • Provided frontline technical support for production systems, resolving high-priority client issues and maintaining service continuity in a 24/7 environment. • Improved service delivery by implementing tracking and reporting mechanisms that enhanced visibility into recurring issues.

Skills: Product Support · SQL

Skills: Product Support · SQL