Fao Koza

- Lead the digital transformation of the Univers Service Pro platform, optimizing business services for professionals by centralizing and digitizing offerings. - Managed the full project lifecycle, from feasibility studies to functional and technical solution development, ensuring alignment with business needs. - Conducted detailed business analysis to translate requirements into actionable product features, and continuously improved processes. - Oversaw UX/UI design teams, ensuring user-centric designs and delivering seamless user experiences using tools like Figma and Zeplin. - Coordinated cross-functional teams, including developers, testers, and business stakeholders, ensuring the timely delivery of high-quality solutions.

At the Axione Digital Factory, I managed several digital projects in order to maximize commercial value: - Align product roadmaps with marketing and business strategy - Translate customer needs into functional requirements (design of customer experience, mock-ups, UX/UI) - Develop and prioritise the backlog - Provide end-to-end operational monitoring, from development to product deployment (Scrum & Kanban) - Assist users in their day-to-day use of products.

Société Generale • Mapping and Analysis of employee’s assets dotation (as is/to be analysis) • Lead meetings and workshops • Responsible for investigating and analysing business requirements, problems, and opportunities, • Identify the level of change, business impact and the potential benefits

Covage • Develop a penalty violation management procedure and organize workshops to identify the source of the problem • Streamline the form filling process for service providers, allowing them to operate better • Implemented a penalty management tool that calculates the amount of monthly penalties allocated to each provider • Elaborated the customer need and performed tests on the internal tools that were designed and deployed • Trained the people to use the tools and trained them on updates that were made these tools • Established a communication plan for a change management • Defined KPIs to monitor the progress of the various projects, such as the amount of penalties per provider per month, in order to understand the effectiveness of the actions that had been implemented

Covage • Organized workshops with the various parties involved in the termination of a contract in order to identify anomalies • Set up an action plan to identify and formalize the target process • Managed a team of service providers who processed a backlog of 600 contract cancellations • Defined weekly KPIs to monitor whether the actions implemented served to improve the situation • Contributed to the change management process, in particular the drafting of procedures, modus operandi, etc. • Trained internal stakeholders

• Administered the central software that allowed for the production of concrete throughout France • Generated KPIs such as the monthly concrete expenses, for the management and steering committees • Targeted key users by region and organized workshops to identify areas for improvement based on feedback • Translating business needs into functional requirements • Trained employees on the use of the software, drafted user guides, and communicated the progress of the project through meetings (change management)

• Carried out a technical study to uncover tools the company needed in order to comply with European regulations • Oversaw the purchase of equipment as well as ensuring it met the specific needs of the customer • Recruited five junior engineers and trained them in the different analysis technics • Conducted internal audits in line with accreditation requirements • Performed electron microscope analyses as part of obtaining accreditation • Drafted and implemented procedures