Faouzi LAKHLIFI

Context: Salesforce consulting on telecom Salesforce Revenue Cloud and Communications Cloud initiatives, including Bell Canada promotions and pricing platform work and EPC-to-Lucidchart catalog visualization. Key Achievements - Led end-to-end design and implementation of an enterprise-grade Salesforce Revenue Cloud solution for Bell Canada, covering product catalog management, dynamic pricing, promotional eligibility, and customer interaction scenarios at telecom scale. – Architected a Product Catalog Management framework defining 100+ products and SKUs, with dependency modeling for simple products, bundles, and optional or mandatory dependencies across wireless, TV, and broadband service lines. – Designed Constraint Modeling Language models to enforce product configuration rules declara-tively and prevent invalid ordering scenarios in real time. – Built product qualification rules using Salesforce Product Quali-fication API to determine eligibility from customer attributes, geography, service availability, and contract classification. – Implemented ApexPricingPreHook and ApexPricingPostHook classes extending RevSignaling. SignalingApexProcessor to inject pricing logic into the standard pricing procedure pipeline. – Designed and developed a custom Apex promotions engine with a 4-layer eligibility pipeline and deterministic discount waterfall across 37+ Apex classes. – Leveraged Business Rules Engine and Decision Tables to make promotional qualification criteria maintainable by non-technical stakeholders. – Integrated Salesforce Context Service to hydrate in-memory transactional contexts, optimize pricing execution, and re-duce redundant SOQL patterns. – Extended standard Salesforce data with promotion-specific fields, custom objects, and custom metadata to support Apex-readable rules and persistence needs. – Developed a React and Node.js SPA integrating Salesforce and Lucidchart to export catalogs, product structures, decomposition relationships, and orchestration plans into Lucidchart diagrams. – Implemented secure PKCE OAuth 2.0 Web Server Flow integration with Salesforce. – Used Copado, GitLab, Jira, Confluence, Claude AI, Cursor IDE, and Salesforce MCP to support delivery, documentation, code review, deployment validation, 85%+ test coverage targets, and PMD compliance.

Context: Salesforce technical consulting across Core Salesforce, Salesforce Industries, OmniStudio, CLM, CPQ, Experi-ence Cloud, and integration projects. Key Achievements - Developed custom Salesforce components using OmniStudio, Lightning Web Components, and Apex. – Created guided order-capture processes with OmniScripts and customized OmniScript user interfaces with CSS. – Migrated Vlocity Insurance capabilities to Financial Services Cloud, OmniStudio, and CLM. – Built document generation templates using DocGen and CLM, including conditional clauses and DocuSign integration for standard and custom objects. – Customized out-of-the-box CPQ cart behavior using FlexCards, Apex, and events. – Integrated Salesforce with external systems using REST API, SOAP API, Bulk API 2.0, Composite API, and Platform Events. – Created automations using Flows, Triggers, and Apex Batch. – Designed internal and external Salesforce sharing models, including OWD and role hierarchy considerations. – Built multiple Experience Cloud sites. – Refactored existing codebases according to PMD rules and Salesforce best practices, improving test class quality, code coverage, reviews, and technical documentation. – Led Scrum ceremonies, demonstrated sprint functionality to clients, supported new joiners, and conducted code reviews.

Context: Banking and payment systems development for interbank telecompensation, partner payments, and reconcilia-tion processes. Key Achievements - Designed and implemented a mass processing system for interbank telecompensation, including domestic transfers, international transfers, and direct debit orders. – Developed and exposed payment APIs and notification queues for external partners. – Created partner payment web applications for Barid Cash agencies. – Built a reconciliation system covering balance calculation, verification, discrepancy detection, and reporting interfaces.

Context: Third-party application maintenance and technical consulting for Bouygues Telecom application systems. Key Achievements - Redesigned and maintained Bouygues Telecom application systems. – Implemented tasks according to SOLID principles, design patterns, and TDD practices. – Assisted the client in defining technical requirements. – Delivered new features, bug fixes, and support activities.