Faouzi ROMANE

• Module development and maintenance, optimization of MySQL queries, and performance improvement under high load. • Implementation of secure REST APIs (Laravel Passport/Sanctum) for SPAs, including OAuth2 and third-party API integrations. • Launch of a mobile-first website following responsive design principles. • Cloud migration and deployment optimization. • Automation of client backups to enhance security and compliance. • Configuration and administration of web and mail servers on Linux. • Answering machine detection interface – Designed and implemented a dashboard for an AI-based call filtering system, including real-time monitoring, client management, AI model testing, and performance analytics. • ServiceNow: Developed scripts (Business Rules, Client Scripts), automated workflows, CRM integration via REST API, and customized dashboards and reports.

• Contributed to application design by defining features, data flows, and user interfaces. • Drafted detailed technical specifications to guide the development process. • Resolved incidents and issues reported by users. • Optimized administrative processes through automation and database integration. • Performed unit testing to ensure features were correctly implemented and met requirements. • Implemented modifications and enhancements based on business needs. • Provided technical support to users after application deployment.

• Management and administration of telephone systems and internal call center software. • Providing tele-advisory services and scheduling appointments for clients, including database tracking and updates. • Supervising and providing technical support to call agents to ensure smooth operations. • Optimizing internal processes to improve call efficiency and conversion rates. • Assisting in the training of new employees on digital tools and internal procedures.

• Developed a personnel management application using VB.NET. • Automated the certificate issuance system with database integration. • Implemented PDF export and reporting features using Crystal Reports.

• Developed a patient file management application for the mutual insurance system. • Designed and implemented database-driven workflows for case tracking.