Farah G Praud
Relationship Manager | Business Development | Customer Success | Digital & SaaS Solutions | SEO & Marketing Digital | International Coordination | French & English | MBA
Salaire / Taux journalier
Dubaï - Émirats arabes unis
Freelance, ouvert au CDI
Expertises
Langues
À propos
Introduction
🌍 Relationship Manager | Business Development | Customer Success I am a customer-focused professional with experience in Account Management, Customer Success, and Client Support across EMEA & APAC. I have managed diverse client portfolios, processed high volumes of requests, improved workflows, and collaborated with international teams (London, India, Asia-Pacific) to deliver seamless service. I thrive in roles involving client interaction, problem-solving, coordination, and process improvement. Now based in Dubai, I am looking for a role in Customer Success, Account Management, Client Services, or Project Coordination within a modern, dynamic organisation. Open to Dubai-based opportunities. 📩 Feel free to reach out if you'd like to discuss opportunities or explore potential collaborations.
Expérience de travail
Mifid 2 implementation
Bloomberg LP
Londres, Royaume-Uni
Account Manager
JPMorgan Chase & Co.
Project Implementation Specialist
IHS Markit
Londres, Royaume-Uni
Digital Strategy Consultant (Freelance)
WE ARE AGENCY ADSFreelance
oct. 2024 - Présent
2 ans 1 mois
• Conducted market research, client prospecting, and acquisition for SEA services. • Developed tailored SEO strategies, optimizing website performance and visibility. • Created high-converting landing pages and improved digital outreach for small businesses.
Relationship Manager
AXA Investment Managers
avr. 2021 - mai 2023
2 ans 2 mois
CLIENT SERVICES OTC/LISTED DERIVATIVES/FX – EMIR/DFA/MIFID
BNP Paribas
déc. 2012 - déc. 2015
3 ans 1 mois
Paris, France
Providing Client Service coverage to European client base for both Listed and OTC products. Acting as the first point of contact for all day to day client issues, including; logging and tracking queries through to conclusion, and root cause analysis. Identifying and implementing strategic solutions for clients and providing input as to how the firm can improve its servicing Conducting regular client service reviews Training &Working with internal/external parties to meet MIFID requirements Training on MIFID 2 Participation in system migration projects (tests) and train other desks (webex) Building strong relationships with Clients, Business and Operations stakeholders. Escalating exceptions and issues within the Controls Framework and having a strong understanding of the team’s key risks and controls and the importance of client confidentiality First line of defence controls