Fargeot Braidy Samba

Content Creation: Writing and editing engaging content in French for various platforms, such as websites, blogs, newsletters, and social media, with a focus on the company’s products and services. SEO Optimization: Creating content that is optimized for search engines to drive organic traffic to the company's website. Product Descriptions: Writing compelling product descriptions in French that highlight features and benefits to attract and inform customers. Marketing Campaigns: Developing content for marketing campaigns, including emails, promotions, and advertisements, to engage French-speaking audiences. Social Media Management: Creating posts and managing interactions on social media platforms in French to increase brand awareness and engagement. Content Localization: Adapting existing content to fit cultural nuances and preferences of French-speaking audiences, ensuring accuracy and relatability. Proofreading and Editing: Reviewing and editing content to maintain high standards of language and style, ensuring consistency across all communication. Collaboration: Working closely with marketing, design, and product teams to align content with the company's brand voice and marketing objectives. Research: Conducting research to stay updated on industry trends and integrate fresh ideas into content strategies. Customer Engagement: Assisting with content-related customer queries and helping create FAQs or guides to improve the user experience.

Provided bilingual support (French and English) to travelers, assisting with flight bookings, travel arrangements, and general inquiries in a fast-paced, international environment. • Handled complex customer concerns using systems such as Amadeus, GDS, and PNR management tools, ensuring accurate and timely resolutions • Demonstrated strong communication and problem-solving skills while managing high volumes of inquiries under pressure • Delivered a smooth and personalized service experience, aligned with Lufthansa’s quality and service standards

Manage a large number of outbound calls Follow communication scripts when handling different topics. Obtaining the customers' names, addresses, and billing information. Attempting to sell additional merchandise or services to prospective or current customers by telephone. Cooperating with sales supervisor to determine essential strategic approaches for sales. Attending sales group meetings concerning sales targets. Attempting to sell additional merchandise or services to prospective or current customers by telephone. Maintain a professional appearance and attitude at all times.