Fausto Figalli

•Delivered customer support across multiple projects, resolving technical issues efficiently. •Handled sensitive topics including health insurance and logistics with professionalism and care. •Managed support via calls, chat, email, and various ticketing systems, ensuring prompt and effective solutions in different languages.

• Provides technical support via phone and email to English, Italian and Spanish clients • Diligently ensures customer satisfaction and quick resolutions • Effectively communications within a team to manage peaks in demand.

• Surpassed sales targets through exhibiting a personable and courteous manner. • Utilised effective communication as part of an efficient team to manage peaks in demand. • Secured customer loyalty by professionally representing the brand. • Agilely adapted to the needs of each customer whilst moving between stores every 4 days.

• Supervise and support the Logistic Team • Managed the Customer Service & Claims Department, upholding the reputation of the business by efficiently resolving customers' issues. • Demonstrated thorough attention to detail through the operational management of a RoRo/RoPax terminal. • Ensured smooth running of the Terminal by taking the initiative to foresee and prevent potential issues. • Developed excellent organisation skills by creating logistic and strategic projects. • Meticulously undertook the administration and optimisation of the logistics flow of the product import/export. • Innovatively designed a user-friendly operations file that is currently being used by employees.

• Charismatically built up relationships with sellers and potential buyers. • Tactfully negotiated challenging deals between parties. • Utilised excellent time-planning and organisation to manage a real estate portfolio.