Favour -

Crafted 3 articles highlighting the Foundation’s vision and community initiatives, enhancing public awareness. Engaged in a virtual fundraiser to address low engagement, achieving a 15% increase in participation for animal welfare. Wrote an article on the topic “Research for Blog topics And Trends” to help the content team create search optimized and relevant contents.

Reviewed 60+ audio and video transcriptions, ensuring 85% and above accuracy and clarity for audience engagement. Produced high-quality synced subtitles under tight deadlines, completing 30 projects in 20 minutes each. Consistently meets AI quality checks thresholds, achieving an accuracy rate of 85% and above. Provides accurate and timely captions for videos, podcasts and live events, ensuring accessibility and compliance

Managed and responded to agency-wide email correspondence, handling an average of 50 emails per day and responding within 6 hours maximum, while maintaining efficient communication across 4 departments. Coordinated communication and logistics for the agency’s Personal Assistant, ensuring smooth operational flow. Compiled, analyzed and presented quarterly call log data for 5,000+ calls, tracking KPIs such as response time and customer satisfaction and providing actionable insights that informed strategic decisions and improved customer satisfaction by 27%. Utilized MS Office to create detailed reports, streamlining communication processes and reducing response time by 23%

Ensured transaction processing using POS systems, overcoming payment discrepancies to achieve 100% accuracy. Increased customer satisfaction by 42% by assisting customers with queries, resolving issues, and offering a positive shopping experience. Streamlined cash management by processing refunds and balancing cash, reducing discrepancies by 89%. Engaged customers by promoting supermarket offers, increasing loyalty program participation by 36%