Felix ERIC

Pilotage de projets SaaS/Data - Secteur public * Gestion de plusieurs projets clients de bout en bout : cadrage, coordination, déploiement et suivi. * Coordination entre équipes Produit, Tech et métiers pour fluidifier l’exécution des projets. * Formalisation des besoins clients en spécifications fonctionnelles et user stories en méthodologie Agile. * Contribution à l’amélioration des process Delivery & Customer Success afin de mieux structurer les projets et les échanges inter-équipes. * Consolidation des retours terrain pour alimenter les évolutions produit et améliorer l’expérience client. * Accompagnement des clients dans l’adoption des solutions et le suivi opérationnel. Keywords SaaS Delivery • Product Operations • Agile Project Management • Stakeholder Management • Customer Success • Cross-functional Coordination • Public Sector Tech • Operational Scalability

As a Client Engagement Specialist at Asset Impact, I optimise the end-to-end client engagement process, and leverage client relationship to develop top-tier products. Here’s a snapshot of my contributions and achievements: Client Delivery & Support: • Improve client delivery processes by automating documentation and configuring tools for better query management, significantly reducing response times. • Manage the client support platform, triaging queries effectively and collaborating with internal teams to provide comprehensive solutions. Account Management: • Build and nurture long-term relationships with clients, understanding their use cases and challenges to provide tailored support. • Proactively manage client renewal schedules, resulting in high retention rates and increased client satisfaction. Product & Partnership • Act as a bridge with the Product team and leverage client feedback to develop tailor-made products. • Manage and expand academic partnerships globally to foster the impact of our data. Business Development: • Lead business development activities, enhancing tools and processes to improve client acquisition and retention. • Identify and pursue upsell and cross-sell opportunities with existing clients, • Support contract preparation and legal reviews, ensuring seamless client onboarding. Sustainability Expertise: - Sectoral Knowledge on various sectors (Industry,Transport, Energy) - European regulation (CSRD, SFDR, EBA) - Scenario and Methodology (SBTi, PACTA,PCAF, IEA)

Innovation Analyst: - Studies on the state of innovation in Europe (Hydrogen, Heating & Industry, Mobility, ClimateTech) - Analysis of 300+ startups of which 10+ approached for PoC projects with EDF - Development and scale of new Business Models - Animation of the Innovation ecosystem in Berlin and organisation of events (+200 participants) - Project Developer: - Search for projects and funding on a European scale - Financial modelisation and regulatory monitoring (EU, Germany) - Management of the contractual and legal relationship with partners - Project development in coordination with EDF affiliates and external partners

EDF - Junior Project manager / Support for agile transformation Topics covered: Active Directory, M365, Azure AD, Scrum & SaFe - Analysis of the team's collaboration practices and methods - Proposal of an agile approach adapted to the team's specificities - Agile coaching, change management and perpetuation of the continuous improvement loop - Framing, and management of AD Modernization / Protection projects Wavestone - Management and animation of the commercial activity of the "Digital Workplace" offer Topics covered: Salesforce, PowerBI, Data Analysis, - Collection, analysis and processing of data to identify growth levers - Launching and monitoring of proposal campaigns EDF - PMO: Management of a portfolio of 10 'Mobility & Workplace' projects Topics covered: Windows 10, Android Enterprise, M365 (AIP, ADFS), Converged Infrastructures - Framing and monitoring the progress of the various projects in the portfolio - Preparation and coordination of the cross-cutting committees (COPIL, COSTRAT, etc.). - Support in the preparation of planning and budgets Wavestone - Fitting out premises in the Digital Workplace Era - Reflection on the layout of the spaces in order to develop synergies within the teams. - Planning of the communication plan and change management - Management and monitoring of various streams (fitting-out / renovation work, IT, Compliance, etc.) - Management of relations and contractualisation with suppliers / service providers Air Liquide - Deployment of collaborative innovations on a global scale Topics: Windows 10, Continuous update, Worldwide coordination - Management and monitoring of the migration of a fleet of +7000 PCs in an international context - Preparation and animation of the steering committees + technical follow-up - Preparation of the change management related to the appearance of Windows as a Service (Test, PoC, Driver, Deployment)

Member of the team responsible for the Pricing & Revenue Management strategy of Club Med in APAC area: - Creation and weekly update of reporting tools (Sales, Pricing, Promotion, Occupation rate...) - Coordination of the regional pricing strategy - Preparation of the monthly benchmark for the 11 villages of the area - Analysis of the main KPI for resort's rentability

Client : LACTALIS - Daily management of our customer portfolio. - Set up media campaigns, follow-up and results reports. - Establish dasboard and monitor financials KPI. - Ensure competitive intelligence and qualitative / quantitative monitoring.

- Transform and update processes in order to adapt the work organization to the international growth of the company. - Organize internal control sensitization training with managers and identify potential flaws in their activities. - Support accounting team and financial control team before the annual accounts closing.