Feyrouz ElFkih

Worked across multiple international retail banking projects, contributing to digital product development, business analysis, and stakeholder management. Played a key role in delivering functional specifications, aligning teams, and driving product innovation in the financial services sector. Key Highlights: - Contributed to the digitization of retail banking for institutions such as BNA Bank and Coris Bank International, aligning multi-country requirements with centralized product strategies. - Acted as Product Owner and Business Analyst on major initiatives, translating complex business needs into actionable functional specifications and ensuring successful end-to-end delivery. - Spearheaded the functional conception and product design of "Bankerise," a flagship white-label digital banking platform used across several deployments, including La Banque Postale du Burkina Faso. - Supported agile transformation through the application of Scrum, facilitating ceremonies and guiding teams in iterative delivery and feedback loops. - Led requirement gathering workshops, stakeholder alignment sessions, and demos with business and technical teams across various institutions. - Contributed to pre-sales efforts, knowledge sharing, and documentation to support internal and client teams.

- Selected and awarded a fully-funded internship scholarship by the International Organization for Migration (IOM) as part of the “Y-MED” program, aimed at supporting professional integration of young talents in the Mediterranean region. - Developed a framework for tracking ESG Master Plan progress and sustainability metrics. Support and provide administrative support to the Sustainability Team. - Facilitated two projects focused on gender gap analysis and enhancing organisational processes alongside PwC Italy.

- Developed a balanced scorecard focusing on sustainability in line with UN Sustainable Development Goals 2030. - Collaborated with cross-functional teams to gather and interpret data and business requirements for system enhancements. - Advocated for compliance with industry legislation.

- Updated customer accounts and personal details, ensuring records were current and accurate. - Offered guidance to customers on bank products and services, enhancing customer knowledge and engagement. - Assisted with loan applications, guiding on procedures and processes.