Firas Bellakhel

Applied Black-box testing techniques such as Boundary Value Analysis and Equivalence Partitioning Designed manual test cases based on test scenarios and requirement specifications Reported bugs and documented anomalies using Jira in simulated app environments

Led daily team operations to ensure alignment with KPIs focused on customer satisfaction, retention, and service quality Monitored and analyzed team performance metrics to identify improvement areas and implemented corrective actions Coached and developed team members to enhance skills, boost engagement, and foster a customer-centric mindset Conducted regular performance reviews and provided actionable feedback to drive productivity and professional growth Managed resource scheduling to optimize coverage and consistently meet or exceed Service Level Agreements (SLAs)

•Provided customer service and handled complaints, demonstrating strong communication skills • Managed appointments efficiently, showcasing organizational skills and attention to detail • Worked collaboratively with team members to improve service quality • Assist new employees and help them adapt during the onboarding period

Conducted comprehensive data collection and preprocessing • Utilized advanced detection algorithms, including YOLOv8, YOLOv5, and Detectron2 • Developed and implemented AI models for car damage and fraud detection • Presented findings and models to stakeholders, demonstrating excellent communication skills

• Extracted data from Facebook’s marketing API • Created dashboards with Google Data Studio to visualize key performance indicators • Measured Facebook Ads KPIs • Collected and cleaned data to ensure accuracy and reliability • Developed an NLP model for predicting and analyzing customer comments as positive, negative, or neutral to improve the sales strategy for products.

• Issued bank checks and prepared financial statements • Processed payroll, demonstrating accuracy and attention to detail • Gained experience in financial operations and documentation