Firas Jemai

As a passionate Product manager, I adapt the entire product journey, from inception to delivery. My role involves translating vision into strategy, collaborating seamlessly with cross-functional teams, and prioritizing features for optimal user impact. Through agile methodologies and costumer-centric design, I drive innovation and ensure the continuous delivery of value. Skills: Product Management: design, development, launch, product lifecycle. Marketing Strategy: planning, execution, effectiveness measurement. Market Analysis: market research, segmentation, positioning, competition monitoring, strategic Vision,

As a Customer Success Specialist, I've developed my skills in various aspects of customer support. Serving as the initial point of contact, I represent the brand and ensure a positive customer experience. My professional support via inbound calls includes providing detailed product information, closing sales effectively, and addressing customer inquiries with enthusiasm. Also i worked in managing delivery inquiries, tracking shipments, and resolving issues promptly to guarantee customer satisfaction.

-Work on the brand elements of the startup. -Work on the business strategy, targeting, and building a prospect database. -Analyze the market and competitors' activities. -Develop content and layout for the website. -Implement and oversee the marketing strategy.

Detection, analysis, and monitoring of foreign exchange and operational risks for international trade operations.