Floarea Rafaela
Customer Service Specialist | Spanish-English-Italian
Salary / Daily rate
Cluj-Napoca, Romania
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Trilingual customer service expert with 9+ years of experience in English, Spanish, and Italian support roles. Proven track record at leading companies like TELUS International and Webhelp, specializing in technical assistance, AI translation, and client satisfaction. Ready to deliver exceptional multilingual customer experiences and boost your client retention rates.
Work experience
Customer Service Specialist
TELUS International
Nov 2022 - Jul 2025
2 years 9 months
Remote, OR 97458, USA
Skills: Communication · Documentation · English · Hardware · Problem Solving · Romanian · Skilled Multi-tasker · Spanish · Analytical Skills
AI translation
FSP Solutions.
Mar 2025 - May 2025
3 months
Customer Service Specialist
Webhelp
Oct 2022 - Mar 2025
2 years 6 months
Maternity leave
Home
Aug 2017 - Oct 2022
5 years 3 months
Materniry leave
SYKES
Sep 2015 - Aug 2017
2 years
Cluj-Napoca, Romania
Customer Service Specialist
Sep 2015 - Aug 2017
2 years
Cluj-Napoca, Romania
Customer Service Specialist
Sep 2015 - Aug 2017
2 years
Skills: Asistență tehnică · Asistență clienți · Copywriting
Teacher Assistant
Vinderen SkoleFreelance
Oct 2013 - May 2015
1 year 8 months
English Teacher
EC English Language Centres
Aug 2010 - Jul 2013
3 years
Lleida, Spain