Florence Chatelet

– Review, stabilization and on-going improvement of the tool (Agile mode) – Change management (trainings, webinars, FAQ, key user workshop, etc.) – Project management for the new professional support tool (FreshDesk) : improvement and change management and implementation of a knowledge base. – Project management for e-learning modules on IT security and GDPR : Project definition, pedagogical content (practical and theoretical questions), creation two charters (IT security and personal data protection), creation of two videos, creation of the e-learning on Google form – Supervision of a senior consultant – Projects supervision : Power BI POC (2 consultants); JENJI, an expenses bill tool (1 junior consultant) and Livestorm, webinars tool (1 junior consultant) – Press article published in the Journal du Web : https://www.journaldunet.com/ebusiness/expert/68344/le-marche-des-chatbots---en-route-vers-l-avenement-des-robots-conversationnels.shtml

– Strategic study for the decision makers on potential commercial cross-opportunities within Credit Agricole Group. The final aim is business growth via internal cross-selling opportunities.

– Audit of the association – Recommendations by department: overview of the role and task of each department, analysis of existing processes, priorities setting, planning and roadmap suggestions, recommendation of concrete actions and quick wins – Review, optimization and creation of processes – Project management for the new management tool « Sycomore » (Intrassoc, PepperMint product, former Supralog) (+30 000 users; 25 employees) : – Participation and animation of decision-making committees (Steering Committee) and weekly follow-ups (Project Committee)

– Salesforce Lightning migration at BNP Paribas Factor France (5 departments; around 300 employees) : – Participation and animation of decision-making committees (Steering Committee & Investment Committee) and weekly follow-ups (Project Committee) – Coordination of business workshops to implement the new Lighting features – Coordination of business workshops to improve the CRM – Change management: strategy, retroplanning, trainings, creation of media, key user program – Supervision of an MOA consultant and a change consultant – Salesforce Lightning deployment at BNP Paribas Factor Portugal (5 departments; around 30 employees) : – Participation and animation of project committees – Coordination of business workshops to adapt the French CRM to the Portugal needs – Change management: strategy, retroplanning, trainings in English, creation of materials in English, implementation of an interactive guide tool (LemonLearning) – Supervision of a junior project manager and a change consultant

– Collaboration in the Digital Marketing Strategy implemented in Africa.

– In charge of Efma Councils coordination – In charge of the Efma Communities platfrom – Efma Webinars: coordination with partners, emailing campaigns, technical aspects (Gotowebinar, Citrix), recorded webinar uploaded on the Efma Website – Communication and marketing tools: monthly enewsletter dedicated to Efma Members (30,000 contacts worldwide) in html, institutional brochures, scheduling of communication campaigns for specific events etc. – Content marketing and events promotion via videos (shooting and editing parts) – Social media: YouTube Efma Channel, LinkedIn, Twitter

– Communication tools and direct marketing: leaflets, brochures, advertorials, animated banners (gif) and e-mailing campaigns. – In charge of marketing exchange agreements.

– Assist the Marketing and Communication manager in formulating marketing plans – In charge of marketing exchange agreements – Use of communication tools and direct marketing in different languages (English, French and Spanish): advertising, inserts in magazines, co-ordinate brochures for each events, mailing and e-mailing campaigns – Use of social media: LinkedIn and Twitter to promote events – Database (Siebel, Oracle)

– Summer job in CIC branches in 2006, 2007 and 2008 (total of 3 months). – Administrative works and direct contact with customers.

– Employee for the brand 'La Griffe' (Roland Garros)

– Member of ESGCS (ESG Conseils Services), the junior company of ESG – Market research for companies (mainly surveys), commercial meetings, prospecting for new customers and intern and extern communication.