Florence Etienne
Senior Customer Manager | Key Account Management
Salaire / Taux journalier
Paris, France
Freelance, ouvert au CDI
Langues
À propos
Introduction
Trilingual Senior Customer Manager with 20+ years driving business growth through strategic account management and sales administration. Proven expertise in leading international teams, implementing efficiency processes, and managing key accounts in aerospace/industrial sectors. Ready to optimize your customer operations and boost revenue through data-driven relationship management.
Expérience de travail
Responsable administration des ventes
AUXITROL WESTON
juil. 2024 - Présent
2 ans 4 mois
18000 Bourges, France
CS Coordinator
ProXES
mars 2022 - mai 2023
1 an 3 mois
Vétheuil, France
MAINTENANCE CONTRACTS & SPARES MANAGER
Dematic
sept. 2011 - oct. 2019
8 ans 2 mois
Région de Paris, France
Managing Admin-sales and Maintenance teams for CS Defining up-sale and cross-sale offers Increasing processes efficiency. Implementing training plans to upskill team members. Insuring profit centre goals are achieved (KPI’s, continuous improvement, cost monitoring)
KEY ACCOUNT MANAGER
Anixter Inc
janv. 2005 - déc. 2010
6 ans
Seine-Port, France
Development and increase for a portfolio of international customers in the aero/space industry. Point of contact for spot sales and hot leads. Commercial, Legal and Financial negotiations for SLAs. Sourcing and purchasing.
CS & SALES ADMIN MANAGER
Windsong Intl Dist & Xtra Music
janv. 1997 - déc. 2004
8 ans
Londres, Royaume-Uni
Setting-up sales admin department. Defining and implementing tools and processes. Staffing, training and team management. Remote oversight of overseas technicians and subcontractors in French speaking territories.
Formation
Université Paris Cité
Licence
1987 - 1991
3 ans 10 mois