Florencia Barrios
UX/UI Designer
Salary / Daily rate
66034 Lanciano, Province of Chieti, Italy
Freelance, open to permanent contract
Skills
Languages
About me
Intro
UX/UI designer with expertise in user-centered design and visual content creation. Currently studying at Coderhouse while gaining hands-on experience in customer success and community management. Specialized in Figma prototyping, Adobe Creative Suite, and web development technologies to deliver impactful digital experiences.
Work experience
Customer Success
Binance
May 2024 - Present
2 years 6 months
Remote
Delivered specialized remote support via HaoDesk, resolving complex issues related to cryptocurrency, Web3 wallets, and DeFi platforms with a strong focus on clarity and user education. Maintained top-tier performance, consistently ranking 4.5+ in KPIs and achieving over 98% CSAT each month. Managed high volumes of live tickets and video calls while ensuring fast, empathetic, and solution-oriented responses. Chosen as a "Buddy" mentor, onboarding new agents by guiding them through tools, workflows, and live chat strategies, accelerating their path to full performance. Supported peer performance coaching, assisting experienced agents to improve KPIs through shared best practices and workflow refinement. Actively contributed to cross-functional teams.
Customer Supervisor
Bitso
Dec 2023 - May 2025
1 year 6 months
Argentina · On-site
Skills: Customer Support · Agents · Multitasking · English · Comunicación · Zendesk
COMMUNITY MANAGER & CREADORA DE CONTENIDO
Pintando Mates
May 2020 - Mar 2024
3 years 11 months
La Argentina, Provincia de Buenos Aires, Argentina
- Gestión de Ecommerce, procesar pedidos y realizar logística de envíos. Creación de contenido de alto valor visual y escrito. - Éxito en promoción y marketing vía Meta Facebook Bussinness. - Gestión de la tienda online y atención al cliente.
Administrativa y Recepcionista
Hisehi Sushi
Jan 2022 - Oct 2022
10 months
Partido de Lomas de Zamora, Buenos Aires Province, Argentina · On-site
- Atención de Clientes presencial, telefonica y por las redes sociales. Coordinación eficiente de pedidos y reservas. - Dominio de gestión de pagos y facturación. - Destacada habilidad en taras administrativas, manejo de caja, apertura del local y gestión del inventario.
Education
Instituto Medalla Milagrosa
Economía y Ciencias políticas
2014 - Present
11 years 11 months
Coderhouse
Photoshop e Illustrator
2023 - Present
3 years 8 months
Coderhouse
Diseño UX/UI
2023 - Present
3 years 2 months
Coderhouse
Desarrollo Web
2023 - 2024
1 year 1 month