Florian Bourechak
Technical account manager Pre Sal | Cybersecurity
Salary / Daily rate
Paris, France
Freelance
Can come onsite
Skills
Languages
About me
Intro
TAM with 6+ years in cybersecurity and IT support, specializing in enterprise security solutions and technical account management. Proven expertise in endpoint security, XDR, firewalls, and managing strategic client relationships at companies like Trend Micro and Sophos. Ready to optimize your security infrastructure and drive technical success.
Work experience
Customer Service Manager
Trend Micro
Jan 2023 - Jul 2025
2 years 7 months
92500 Rueil-Malmaison, France
- Managed onboarding and ongoing success for strategic enterprise customers, ensuring value realization of Trend Micro’s endpoint, XDR, and cloud security solutions. - Acted as trusted advisor to CISO teams and technical leads, aligning technical deployments with business objectives. - Delivered risk-based assessments, technical health checks, and optimization projects, increasing adoption and improving security posture. - Coordinated cross-functional collaboration with Engineering, Customer Support, and Product to resolve technical escalations and influence product improvements. - Provided hands-on support during incidents and managed technical escalations with clear communication to executives.
Presales Engineer
Retarus
May 2022 - Dec 2022
8 months
Paris, France
-Led technical discovery, presentations, and solution design for enterprise clients. -Built proposals aligned with compliance, risk, and business requirements. -Partnered with Sales to drive adoption of secure communication solutions across multiple industries.
Sophos France
Nov 2018 - Mar 2022
3 years 5 months
95870 Bezons, France
Technical Account Manager
Sep 2020 - Mar 2022
1 year 7 months
95870 Bezons, France
-Supported strategic EMEA partners with continuous advisory and technical enablement. -Delivered workshops, training, and best-practice sessions to increase product adoption. -Managed escalations and incident response, ensuring timely resolution and partner satisfaction. -Contributed to internal and external knowledge-sharing to scale customer success practices.
Technical support engineer
Nov 2018 - Oct 2020
2 years
95870 Bezons, France
-Technical Support on XG and UTM firewall & Central endpoint Product -Troubleshooting and configuration of Proxy, Firewall rules,MTA, Vpn Ipsec and SSL,Cluster, Authentication. -For endpoint product troubleshooting of defect installation, Service /update not working, system error, network error. -Providing help and solution through phone, email & remote session.
IT technician helpdesk EMEA
Weber-Stephen Products LLC
Sep 2016 - Aug 2018
2 years
95610 Éragny, France
-Desktop support On site and remote -Creation of user profile -Deployment of Clients using SCCM -Inventory management -Licence Management -Troubleshooting Network & System -Scripting with Powershell -User training -Creation of user guide Environment: Citrix Xen App & Xen Desktop , Windows 2012 & 2008, Crm Microsoft Dynamics, Office 365, Active Directory, Hyper V
IT technician
Mdsys
Jun 2015 - Dec 2015
7 months
91120 Palaiseau, France
-User training -Support -Troubleshooting -Deployment of PC and Printers -Configuration and installation of dynamic display -Pre-sale
Education
IPSSI
Master en informatique
2016 - 2018
3 years
Lycée louis jouvet
BTS IRIS
2012 - 2016
5 years