Florian Gilles
Chief Operations Officer
Salaire / Taux journalier
Paris, France
Freelance, ouvert au CDI
Langues
À propos
Introduction
COO with 8+ years scaling operations at tech startups, driving 35% cost reduction and managing 25-person teams. Proven expertise in process optimization, quality management, and revenue growth strategies from L'Oréal to leading mobility platforms. Ready to streamline your operations and accelerate business growth through data-driven execution.
Expérience de travail
Chief Operations Officer - COMEX member
Zenpark
mars 2016 - Présent
10 ans 8 mois
Région de Paris , France
Creation and management of the Zenpark Operations team (25 people), contributing to Zenpark's growth and profitability after raising €18M. Zenpark: - 1,300 connected and shared car parks, - 700,000 users, with 1 use every 30 seconds, - 1,500 tons of CO2 saved each year, - 200,000 km² of natural land preserved from artificialization. Key Achievements: * Managed a network of 100 technical partners (France and Belgium), * Reduced commercialization costs by 35% and lead time by 25% * Implemented a operations team handling 500 incidents/month with a parking availability rate of 98%, * Achieved a commercialization capacity of 40 car parks/month with 2 FTEs, * Outsourced customer service (B2C) with 8,000 customer contacts/month, 83% post-contact satisfaction, 4-hour email response time, and QoS of 98%, * Increased value per parking space by 15% through the structuring of a Revenue Management team, * Developed Zenpark's Smartparking activity from scratch (20 parking lots with an average of 340 parking spaces – 15% of Zenpark's revenue). COMEX member
Voltalis
nov. 2010 - mars 2016
5 ans 5 mois
Région de Paris , France
Quality and Operation Manager
sept. 2011 - mars 2016
4 ans 7 mois
Région de Paris , France
- Supervised team of 15 technicians and engineers - Structured and developed quality management system: established the organizational structure, policies, procedures, processes and resources needed to implement quality management. - Managed documentation (technical documents, learning documents, operational mode). - Inspected previously installed stock. - Implemented and optimized processes for the deployment of the Voltalis box (Smart Grid technology). - Supported the deployment department on cross-functional subjects.
Continual Improvement Manager
nov. 2010 - oct. 2011
1 an
Paris, France
- Supervised team of 2 technicians - Implemented and optimized of processes for the deployment of the Voltalis box (Smart Grid technology). - Acted as Information Systems Manager (Informatics Project Manager). - Analyzed device defects
Production Management Engineer – Lean manufacturing
L'Oréal
déc. 2009 - déc. 2010
1 an 1 mois
Orléans, France
- Led team for Lean manufacturing projects including SMED, standard of regulation and preventive maintenance with the objective of improving production line efficiency (TRS). - Participated in technical project within the packaging workshop team, which included the technical modifications of packaging lines, and design of additional lines in workshop
Quality Department Trainee – Europe Division of VALEO
Valeo Engine Cooling
juin 2008 - janv. 2009
8 mois
Paris, France and Cracow, Poland
- Worked on the definition, formalization and optimization of the warranty return process for European customers. - Audited on-site projects of VALEO VEC department (Cracow and Reims factories). - International internship (English-speaking with German and Polish teams).
Production Chain Trainee
Pompes Salmson
juin 2007 - août 2007
3 mois
Région de Laval, France
- Diagnosed device defects and supervised fabrication and assembling of water pump.
Formation
Centrale Lille
Mastère Spécialisé (equivalent of MBA)
2004 - 2010
7 ans
ENIB
French Graduate Engineering Degree (M.Sc)
2004 - 2009
6 ans