Fouad Sayegh

– Lead Agile product delivery for enterprise platforms supporting U.S. clients including Navigate360 and Budderfly. – Facilitate Scrum ceremonies including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives. – Manage and prioritize product backlogs in JIRA, translating stakeholder needs into clear user stories and technical specifications. – Coordinate cross-functional teams of developers, QA engineers, and support specialists across multiple countries. – Conduct feasibility studies and business analysis for system enhancements, ensuring alignment with client business goals. – Working on projects for US clients: Navigate 360 (www.navigate360.com) & Budderfly (www.budderfly.com) – AI Analysis, Scrum Master – Knowledge of various software development lifecycles and project delivery processes (e.g., agile, waterfall) – Backlog creation and maintenance – Supervising a team of developers, QA, and Support – Assist HR department in recruitment and perform candidate interviews – Expert in solution creation for customer requests – Expert in creating Business Rules for developing required solution – Analyze the feasibility and develop requirements for new systems and enhancements to existing systems that fits the needs of the users – Task analysis, evaluation, and tracking – Direct and follow up with Developers on executing task as requested – Tracking and documenting changes for functional and business specifications – Manage customer expectations and relationship – Ensure that projects are delivered successfully – Identify and manage engagement risks and flag major issues early – Participate in overall project management, time estimation and resource scheduling – Translate technical findings for non-technical teams and vice versa – Maintain and improve requirement management and/or software development processes through the whole project life cycle

– Provided IT consulting and implementation support for Hospital Information Systems (HIS), ERP platforms, and Warehouse Management Systems (WMS) across healthcare and enterprise environments. – Gathered and documented business requirements, translating operational needs into system configurations and functional specifications. – Collaborated with clinical staff, operations teams, and technical stakeholders to analyze workflows and optimize system usage. – Supported system implementation, configuration, testing, and go-live activities, ensuring alignment with business processes. – Conducted user training sessions and workshops to facilitate system adoption and improve operational efficiency. – Assisted in data migration, system integration, and process automation between HIS, ERP, and warehouse systems. – Participated in UAT (User Acceptance Testing), issue tracking, and post-implementation support to ensure system stability. – Identified opportunities to improve inventory management, procurement workflows, and hospital operational processes through technology solutions.

– Managed enterprise IT operations supporting hospital clinical and administrative systems. – Directed infrastructure projects including server management, telephony systems, CCTV, backup environments, and security systems. – Collaborated with executive leadership to align technology strategy with hospital operational requirements. – Evaluated vendors and implemented system improvements to enhance system reliability and operational efficiency – Knowledge of various software development lifecycles and project delivery processes (e.g., agile, waterfall). – Agile - Scrum methodology & Leading Scrum ceremonies (Planning, Review, Retrospective, Refinement, Daily Standup) – Backlog creation and maintenance – Expert in Jira Software for managing projects – Leading IT department of 3 members – Assist HR department in recruitment and perform candidate interviews – Maintain staff by recruiting, selecting, and training associates. – Manage IT staff, including hiring, training, conflict resolution, performance coaching, and talent management. – Manage financial aspects of all hospital departments, including purchasing, budgeting, and budget review. – Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure

– Managed hospital information systems supporting more than 200 operational and clinical users. – Led digital transformation initiatives improving hospital workflow efficiency and system integration. – Gathered and documented functional and business requirements for ERP and healthcare applications. – Delivered operational dashboards and executive reports directly to the CEO to support strategic decisions. – Hospital Data Committee Member – Reporting directly to CEO & Providing Control Reports (Hospital operations) – Hospital Information System Manager – Agile - Leading SCURM ceremonies & Backlog creation and maintenance – Assist HR department in recruitment and interviews – Controlling the user system/floor operations work flow (Users: 200+) – Responsible for developing and leading all aspects of the hospital's technology development. – Knowledge of various software development lifecycles and project delivery processes (e.g., agile, waterfall). – Managing HR, ERP, Accounting, Payroll, Attendance, Archiving, Web Portal, and other applications – Collecting and analyzing business requirements and turn them into high quality solution requirements as technical specifications and create a core set of business processes

– Managed hospital information system implementations across more than 40 healthcare institutions. – Led teams of developers, QA engineers, and support staff delivering enterprise healthcare software. – Conducted business process analysis and system architecture design for hospital operations. – Prepared project proposals, statements of work, and implementation strategies for healthcare clients. – Company Committee Member – Customer Relation Management & Support (40 Hospitals) – Full hospital workflow cycle knowledge – Supervising a team of developers, QA, and Support on executing task as requested – Agile - Leading Scrum ceremonies (Planning, Review, Retrospective, Refinement, Daily Standup) – Backlog creation and maintenance – Expert in solution creation for customer requests (Solution Design and Database Structure) – Expert in creating Business Rules for developing required solution – Knowledge of various software development lifecycles and project delivery processes (e.g., agile, waterfall). – Analyze the feasibility and develop requirements for new systems and enhancements to existing systems that fits the needs of the users – Task analysis, evaluation, and tracking – Expert in advising senior management – Direct and Follow up with Developers on executing task as requested – Tracking and documenting changes for functional and business specifications

– Administered ERP systems and conducted operational data analysis supporting executive strategy. – Developed business performance reports and analytics dashboards for leadership decision-making. – ERP System Administrator - Visual Big – Data & Business Analysis – Strategy & Planning Analysis – Reporting directly to CEO – Advising senior management, Consulting and Decision Making – Providing Control Reports – M-Force Mobile Application Administrator

– Managed ERP administration and enterprise reporting for retail and distribution operations. – Provided data insights and operational reports for executive leadership. – ERP System Administrator - SAGE – M-Force Mobile Application Administrator

– Managed enterprise IT infrastructure and banking systems. – Designed disaster recovery and backup strategies ensuring business continuity. – Maintained financial platforms, security infrastructure, and communication systems. – Managing IT of Ahli Invest Group (financial) Company – Application Development: ASP.Net, VB.Net, SQL, SQL Server – IT Administrator – Planning & Maintaining Primary & Disaster Backup Sites and other projects – Maintaining Bloomberg & Reuters system & X-Trader (CITI Group) – Maintaining Nortel Telephony system – Maintaining Internet Security (Firewall, Web filter, ...) – Maintaining Access card system – Maintaining ICBS System (ORACLE based from ISTISHARAT): – Administration, Backup, Developing, ORACLE SQL, ORACLE DBA Basics – Installing and maintaining PCs and servers – Dealing with other companies & providing quotations and deals

– Developed enterprise applications using ASP.NET, VB.NET, and SQL Server. – Implemented ERP systems and reporting solutions using Crystal Reports. – Store-Flow ERP and POS System Administrator – Developing Window & Web applications (VB6, VB.Net, ASP.NET, SQL, and SQL Server) – Report development using crystal reports – Research – Responsible of different functional projects – Inventory Control – User Support – ORACLE SQL Basics

– Report development using SQL Server 2005 and Crystal Reports – QA (testing and quality analysis and assurance)