Foued Ben Hadj Ali

I have worked on the implementation of a Minimum Viable product to automate accounting. Target audience are freelancers based in UAE. Solution stack used: - N8N for workflow automation, leveraging APIs and AI Agents to categorize data as well as airtable for database logging. - Bubble where I have implemented part of the front end and APIs integration with Stripe and Wafeq accounting solution. - Uipath for front end automation.

In my role at Brixio, I managed the outsourcing services Business Unit, focusing on business development and client management. I successfully oversaw a $1M revenue unit, delivering cybersecurity and software development services to key accounts in the UAE and KSA. My efforts led to improved client relationships and significant revenue growth, showcasing my ability to drive results in a competitive market.

Servicenow implementation project : - Planning - Follow up of the actions - Specifications - Team management (both on-shore and near-shore) - Financial follow up Project Scope : CMDB, Discovery, Problem Management, Incident Mangement, Service Catalog, Change Management

For BNP PARIBAS (major French Bank) worked as a senior BMC Remedy ITSM Consultant. My tasks were: - Performance Tunning of the integrations with third party tools - Provide architecture guidance for the upcoming upgrade (to v9) project - Installation of BMC Remedy v9 POC environment - Troubleshooting of issues

ITSM Upgrade from 7.6 to 8.1 – Vodafone Egypt - Installation of new 8.1 platform (Production, QA, DEV) and Analytics - Migration of customizations - Migration of data using DDM tool Remedyforce POC - SNCF France - delivering workshops to define the solution - knowledge transfer - customer adoption Full implementation of Remedyforce – Soufflet France - Integration with BPPM - Integration with SCCM using Pentaho - Customization Installation and configuration of Business Object/ Analytics. Implementation of reports, email scheduling and knowledge transfer – Gras Savoye France. Full implementation / customization / Workshops of the following processes: Incident Management, Change Management, Asset Management, Service Level Management, on a Remedy On Demand platform – Axians France Full installation of the BMC Remedy ITSM suite on a High Availability architecture, configuration and customization – Monitoring and Control Center Abu Dhabi - Interfacing with BPPM - Interfacing with ADDM - Interfacing with Entuity Knowledge management module implementation – Capgemini France.

PMO during a project of BMC ITSM application upgrade at BNP PARIBAS. I was in charge of: - Project Planning - Financial follow up - Preparation of the weekly / monthly meetings - Business object adoption by users - Foundation data definition - Follow up of the project actions

My responsibilities were the following: Elaborate commercial propositions following RFP - Effort estimation - Definition of in scope activities / prerequisites - Planning definition - Costs estimation