Foued Ben Hadj Ali
Senior ITSM Consultant | CMDB & Automation
4 recommendations
Salary / Daily rate
4 people recommend
Paris, France
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
Technical Co-founder and CMDB Architect with 15+ years of expertise in ITSM, automation, and product development. Led $1M revenue units, achieved 30% YoY growth, and delivered end-to-end solutions for major banks and telecom companies. Specialized in BMC platforms, RPA implementation, and agile product management.
Work experience
Technical Co-founder
NeobooksFreelance
Feb 2025 - Present
1 year 9 months
United Arab Emirates · Remote
• Spearheaded the development of a Minimum Viable Product (MVP) for Neobooks, focusing on end-to-end accounting solutions for freelancers in the UAE. • Implemented Robotic Process Automation and Workflow Automation to streamline accounting processes, enhancing efficiency. • Collaborated with cross-functional teams to ensure product alignment with market needs
FBH Consulting FZ LLCFreelance
Jun 2023 - Present
3 years 5 months
Dubai - United Arab Emirates
CMDB Architect
Jan 2024 - Present
2 years 10 months
Dubai - United Arab Emirates
I led initiatives that transformed operational processes and data integrity within the organization. • Implemented a blackout solution that streamlined CMDB, Change Management, and ITOM integration, boosting efficiency. • Enhanced decision-making through detailed service modeling and impact analysis in CMDB. • Improved data quality by optimizing reconciliation and normalization rules, ensuring reliable information for stakeholders.
Cybersecurity Project Manager
Oct 2023 - Jan 2024
4 months
Dubai - United Arab Emirates
Cybersecurity Project Manager for a major public organization
Product Owner BMC Discovery
Jun 2023 - Oct 2023
5 months
Dubai - United Arab Emirates
• Served as the Product Owner for BMC Discovery at a leading EU bank, driving solution adoption and requirement gathering. • Implemented enhancements focused on automation and stability, significantly improving application performance. • Developed and maintained a strategic roadmap using Agile methodologies, ensuring alignment with business goals.
Business Unit Manager
Brixio
Sep 2022 - Jul 2023
11 months
Dubai - United Arab Emirates
In my role at Brixio, I managed the outsourcing services Business Unit, focusing on business development and client management. I successfully oversaw a $1M revenue unit, delivering cybersecurity and software development services to key accounts in the UAE and KSA. My efforts led to improved client relationships and significant revenue growth, showcasing my ability to drive results in a competitive market.
Quintica
Apr 2017 - Aug 2022
5 years 5 months
Dubai - United Arab Emirates
Business Unit Manager
Apr 2020 - Aug 2022
2 years 5 months
Dubai - United Arab Emirates
I successfully managed presales and delivery operations for BMC Software, achieving remarkable growth and customer satisfaction. • Achieved a 30% year-over-year revenue increase while onboarding 25% new customers. • Cultivated strong relationships with key vendors to meet partner status KPIs. • Enhanced team performance by directly leading engineers and specialists in delivering high-quality support.
BMC Solution Architect
Apr 2017 - May 2020
3 years 2 months
Dubai - United Arab Emirates
Solution Architect and Project Manager. The projects I had been involved are: For Etisalat: - Solution Architect in a major project involving ITSM, Discovery and Automation solutions from BMC Software - Value based implementation, built on ROI maximization - Audit of Company processes and organization to propose automation candidates and enhancements - Go live management (monthly release process) For Smart Dubai Government, management of a project with the following scope: - Upgrade of ITSM solution (BMC Remedy 9 to BMC Remedy 19) - CMDB enhancement via automatic discovery (BMC Discovery) - Integration with JIRA - Review of service catalog
ServiceNow Project Manager
SilverStormFreelance
Sep 2016 - Mar 2017
7 months
7620 Paris, Denmark
Servicenow implementation project : - Planning - Follow up of the actions - Specifications - Team management (both on-shore and near-shore) - Financial follow up Project Scope : CMDB, Discovery, Problem Management, Incident Mangement, Service Catalog, Change Management
Senior ITSM Consultant
BNP ParibasFreelance
Dec 2015 - Mar 2017
1 year 4 months
Paris Area, France
For BNP PARIBAS (major French Bank) worked as a senior BMC Remedy ITSM Consultant. My tasks were: - Performance Tunning of the integrations with third party tools - Provide architecture guidance for the upcoming upgrade (to v9) project - Installation of BMC Remedy v9 POC environment - Troubleshooting of issues
Senior ITSM Consultant
BMC Software
Sep 2012 - Dec 2015
3 years 4 months
7620 Paris, Denmark
ITSM Upgrade from 7.6 to 8.1 – Vodafone Egypt - Installation of new 8.1 platform (Production, QA, DEV) and Analytics - Migration of customizations - Migration of data using DDM tool Remedyforce POC - SNCF France - delivering workshops to define the solution - knowledge transfer - customer adoption Full implementation of Remedyforce – Soufflet France - Integration with BPPM - Integration with SCCM using Pentaho - Customization Installation and configuration of Business Object/ Analytics. Implementation of reports, email scheduling and knowledge transfer – Gras Savoye France. Full implementation / customization / Workshops of the following processes: Incident Management, Change Management, Asset Management, Service Level Management, on a Remedy On Demand platform – Axians France Full installation of the BMC Remedy ITSM suite on a High Availability architecture, configuration and customization – Monitoring and Control Center Abu Dhabi - Interfacing with BPPM - Interfacing with ADDM - Interfacing with Entuity Knowledge management module implementation – Capgemini France.
PMO
BNP ParibasFreelance
Sep 2011 - Oct 2012
1 year 2 months
7620 Paris, Denmark
PMO during a project of BMC ITSM application upgrade at BNP PARIBAS. I was in charge of: - Project Planning - Financial follow up - Preparation of the weekly / monthly meetings - Business object adoption by users - Foundation data definition - Follow up of the project actions
BID Manager and PMO
Trialys
Sep 2010 - Oct 2011
1 year 2 months
Paris, France
My responsibilities were the following: Elaborate commercial propositions following RFP - Effort estimation - Definition of in scope activities / prerequisites - Planning definition - Costs estimation
Artesys International
Apr 2009 - Oct 2010
1 year 7 months
7620 Paris, Denmark
ITSM Consultant
May 2010 - Oct 2010
6 months
7620 Paris, Denmark
Installation of Crystal Reports and creation of custom reports
ITIL CONSULTANT / CONFIGURATION MANAGER
Apr 2009 - May 2010
1 year 2 months
7620 Paris, Denmark
Consultant for a company providing localized IT services for large accounts, SOGETI – CAPGEMINI (France). I’m in charge, for TOTAL R&M within the HELIOS project of : - Implementing the change management and configuration management processes, - Leading the configuration workshops between France and India, in English. - CMDB Audit, - Reporting using BO XI, - Defining and implementing KPIs, - SRM catalog implementation
Project management consultant
Sogeti
Jan 2008 - May 2009
1 year 5 months
Regulatory affairs engineer
Sebia
Apr 2005 - Dec 2007
2 years 9 months
Event Manager
Agence 3v
Sep 2004 - May 2005
9 months
Paris Area, France
Education
Université Paris Cité
Master's degree
2003 - 2004
1 year 1 month