Francesco Rita

Managed and optimized complex operational workflows and facilitated data exchange between JAO internal departments, traders, and TSOs, ensuring seamless information flow and streamlined onboarding of market participants, including access rights verification. Led process improvement initiatives through automation, Jira ticket management, and phone contact handling, improving operational efficiency by at least 10% and enhancing the user experience for new traders. Acted as a key liaison for market participants, collaborating with Legal, Compliance, and Finance teams to resolve issues, explain complex situations, and guide customers, thereby enhancing stakeholder relationships and ensuring regulatory adherence. Managed incoming and outgoing documentation for market participants, ensuring accurate record-keeping and efficient information flow. Performed detailed financial calculations for electricity capacity acquisition, factoring in auction duration, market value formulas, and potential service disruptions, providing clear figures for payments and gains. Processed requests related to bank guarantees for market participants, closely monitoring bank ratings to ensure financial reliability for auction participation. PROJECT: BRP LOGICAL FORMULAS AND CROSSCHECK REPORTING TOOL (06/2023 - 01/2024) Scope: Defined logical formulas for Balancing Responsible Party (BRP) agreements. Developed and implemented a data-driven tool to report discrepancies between entitlements and agreements for Market Participants. Method: Collaborated closely with IT and Operations teams to apply BRP requirements based on Harmonized Allocation Rules (HAR). Managed full project coordination, business analysis, and User Acceptance Testing (UAT), ensuring data integrity and regulatory compliance. This tool allowed us to detect 3% of non-compliant traders and implement regular checks, significantly improving data quality and adherence to access rules.

• Led impactful IT projects as Project Manager, notably the 'e-centre documentation' initiative, leveraging WBS to drive digital transformation, streamline product development, and implement software solutions. Secured SME approval for non-functional documentation, enhancing compliance, usability, and improving process pace by at least 15%. Managed end-to-end 'Corporate Website' projects, including e-commerce design, implementation, and web content management. This resulted in enhanced user experience and increased online sales, demonstrating strong project delivery and stakeholder management skills crucial for successful adoption. Achieved key project milestones by delivering high-quality web solutions and implementing robust support structures, significantly enhancing overall project success and client satisfaction, mirroring effective internal client support and resource coordination. PROJECT: E-DOCUMENT CENTER – IMPLEMENTATION OF A NEW SUITE OF PRODUCTS (11/2021 - 05/2022) Scope: Revamped e-document center organization by partnering with a new supplier to deploy a suite of 5 products. The implementation focused on replacing the current suite with minimal customer risk, significantly enhancing security, usability, and overall document quality and access controls. Method: Collaborated extensively with ArcelorMittal Construction and supplier managers to define precise product specifications. Managed complex stakeholder relationships to ensure successful development and seamless deployment, effectively utilizing Agile methodology. This project notably involved integrating solutions for electronic signature and access management.

Managed complex new customer onboarding projects, ensuring smooth platform integration and efficient data setup. Tracked project assignments using Gantt charts to highlight timelines, dependencies, and completion steps, reducing average integration time by 5%. Organized and led workshops with operational and customer technical teams, clarifying data usage guidelines and enhancing data usability for customers. This included discussions on access protocols and data governance to ensure secure and efficient information flow. Conducted in-depth operational cost and PnL analysis, optimizing business processes and ensuring alignment with contractual deadlines for data completion. This allowed teams to handle resources 50% more efficiently. Performed strategic cost analysis for customer and future customer requests, evaluating level of effort, exploring outsourcing/contractor options, and proposing cost analyses to management for pricing decisions, directly impacting resource allocation and project feasibility. Supported the sales team by providing detailed insights into TiVo dataset status versus customer requests or contract SLAs, contributing to improved client engagement and satisfaction. PROJECT: ENHANCING SPANISH DATA (04/2018 - 12/2018) Scope: Met extensive Spanish client contract requirements across 14 chapters (e.g., schedule correctness, image/description coverage). Addressed complex discrepancies between 'Spain' and 'Latin American' Spanish data sets, ensuring data integrity and compliance with regional standards. Method: Conducted initial data analysis and set up reporting dashboards to track progress. Defined and achieved Key Performance Indicators (KPIs) with internal teams and clients, demonstrating effective project execution, data quality management, and adherence to service level agreements.

Edit and timely update TV listings and database entries; Enrich content, celebrity bios and award records; Process images to feed database's 'rich media' section; Test new features of operational tools; Translate products’ Guide book;