
Francis Igbedioh
Operations Manager
Salary / Daily rate
London, UK
Freelance, open to permanent contract
Can come onsite
Skills
About me
Intro
I've spent the last few years helping businesses improve the way they operate by reviewing processes, identifying inefficiencies and introducing practical solutions that improve visibility, reduce manual work and support better decision making. My background spans operations, compliance, systems implementation and process improvement. I've worked across supplier management, operational delivery and business change, often taking ownership of projects that required coordination between multiple teams and stakeholders. Recent projects have included implementing business systems, redesigning workflows, improving reporting and building automation solutions that reduced manual effort and improved operational control. A project I'm particularly proud of is ReloFlow, a workflow and compliance management system that replaced manual tracking of compliance checks, contractor tasks and operational deadlines. The solution improved visibility, reduced manual errors and gave management a clearer view of operational risk and performance. Core areas of experience: → Process analysis and improvement → Business change and transformation → Systems implementation → Stakeholder management → Project coordination → Workflow automation → Reporting and operational insight Tools: HubSpot, Make.com, Notion, Excel, APIs and workflow automation platforms. Currently exploring opportunities within Business Process Analysis, Transformation, Project Delivery and PMO support.
Work experience
Operations Manager
THE FINER DWELLING COMPANY LIMITED
Dec 2022 - Present
3 years 11 months
ReloFlow — International Workforce Housing & Operations System Built and deployed an end-to-end operations system managing international workforce housing across 7 properties and 6+ residents simultaneously. Designed a relational database in Notion to track housing assignments, compliance requirements, maintenance activity, and employee onboarding journeys in one system Built automated occupancy and timeline tracking to reduce void periods and improve visibility of housing availability Implemented structured compliance tracking that maintained audit-ready records for NHS contract requirements Automated reporting and operational workflows across 8 connected database modules, removing manual reporting processes Coordinated stakeholders across NHS procurement teams, landlords, and contractors to manage delivery and issue resolution Tools: Notion · Make.com · HubSpot · AI automation · No-code system
Supplier liaison
F.C.I ServicesFreelance
Jul 2017 - Aug 2019
2 years 2 months
Hoyland, Barnsley S74, UK
• Liaising with customers and suppliers • Built relationships with various global companies including Aerzen machines ltd and Trane • Completing self-assessment returns
Licenses & certifications
HubSpot RevOps Certified
Issued: –