Francis Massolin

• Execution of tactical business plans at an operational level. • Drives the execution of best practices business processes and delivery of overall business productivity. • Designed, implemented an ITSM Web portal to provide IT support and Customers support. • Collaborating with the Head of Logistics to enable data-driven predicitve stocks analytics. • Directing and Developing a Business Intelligence strategy to lead a major technology transformation project, and provide data analytics through Power BI. • Assist in building relationships with vendors and creating cost-efficient contracts.

• Ensure IT equipment’s availability and reliability on board 50 vessels. • Accountable for V-SAT availability on board of vessels. • Management of local/remote users and resources through Active Directory. • System administrator of the Mauritius office network. • Communicating with other 39 Bourbon offices and services providers. • Define and supervise the IT Budget.

• E-Commerce Expert - Magento - WooCommerce - Drupal Commerce - PrestaShop. • Providing operational reporting and Business Intelligence metrics to all customers. • Ability to plan and strategise at a senior level. • Prepares Requests for Proposals. • Forecasting and evaluation of financial risks to minimize such probabilities. • Monitors and manages E-Commerce projects resources and budget. • Quality Assurance (source code analysis, technical debt , acceptance tests…).

• Evaluate Deficiencies in Current Project Management Control practice. • Design solutions for gaps in Control Practices and associated metrics. • Produce time-reporting. • Roll out standard project templates and resource profiles to CEO. • Implement software packages, creating a production database of projects information. • Monitor and control key projects from a metrics standpoint. • Participate in Project Board decisions to adjust projects for out-of-control conditions. • Provide resource supply/demand forecasts that support good staffing decisions by IT management.