Francis PIGEON

Local IT with 4 persons on an international Account (ALD SA, subsidiary company of Société Générale) - Management of mobility kit (smartphones, tablets, laptops and vpn) - Assistance provided on Windows, Seven, Office 365, Outlook messaging - 1st level of administration under the Active Directory - Update of visual identity on all internal documents from our team and communication with all the users locally + creation of written procedures for users and coworkers - Preparation and updating of computer stations and equipment - Inventory tracking and fleet management - local support for 150 users locally, VIP and assistance for International IT coworkers (6 major countries).

Proximity technician : Techleader at CNP Assurances Montparnasse. - Coordination role of a team of 10 technicians. (Analysis, dispatch of backlog tickets). - Techleader within a level 2 proximity support on office and software aspect. - Entry point for other entities: Technical assistance to the requests of SIL technicians - Interventions facing to the end user. + Backup Operational Manager MOA VM (virtual machines). Entry point for creation requests locally and Europe. (Followup and occasional interventions

Mission : Proximity technician for “La Caisse des Dépots et Consignation » (Arcueil) 94 [SRID] - Small team with inventory management, maintenance of computers, planning of interventions and resolutions in incident flow, - Support for migration to Windows Seven (more than 1000 users). - Coordination of the activity by replacing each step of the chain (validation of external requests, preparation of items for delivery, scheduling, installation, monitoring)

Formations sur les bases du graphisme Communication visuelle pour diverses associations.

- Assistance / training on Office Tools - Transmission and reception of calls in priority high on calls in English. - Management of the management of activities for first level. - Blackberry Referent

- Support / training on Office Tools - Transmission and reception of calls for the resolution of incidents of level 1 and level 2 English and French. - Qualification of calls and relaunch of interventions via an incident management software (easyvista) - Remote control, support and business application (XP, Office Pack, Rubis, SAP ...) - Proposals for new treatment procedures - Participation in graphic activities (presentation of projects)