Francisc Toth

• Designed and developed Framer websites with a focus on brand identity, UX, and UI for various clients. • Utilized Framer expertise to create interactive and engaging web designs that exceeded client expectations. • Managed projects as a freelancer, delivering high-quality work in multiple languages including German, English, and Romanian.

Provided customer support and customer experience services or HubSpot customers across the DACH region (Germany Austria, Switzerland) and the UK. • Handled inboun support tickets, live chat, email, and video calls o resolve product queries and technical issues • Delvered white-glove support experiences to key customes, ensuring high satisfaction and retention • Collaborated cross-functionally to escalate and resolve cmplex customer issues efficiently • Contributed to iproving customer onboarding and overall product expeience

Managed operations and applicant processes for one f Europe's leading online education platforms, specilising in UX design and tech career courses. • Overaw end-to-end operations for course applicants, frominitial enquiry through to enrolment • Coordinated btween applicants and internal teams to ensure a smooh onboarding experience • Managed applicant pipeline and maintained accurate records across operational ystems • Contributed to improving internal processesto support the company's rapid growth