Franck DIBI

· Implemented SAP ERP Systems Projects by working with the Basis, Supports and Migration Teams, with primary responsibility for design business-based requirements and implementation of FICO, PP/PP-PI, QM, WM, APO, and SRM/MM modules for Barry Callebaut Group, its west and central Africa offices and plants (Ivory Coast, Ghana, Cameroon). · Provided business analysis for FTP (Forecast To Stock), STP (Source To Pay) and PTP (Purchase To Pay) business processes in SAP day-To-day implementation and realized primary training and reporting for IM Unit. Analyze all Support Tickets regarding Logistics and Production modules (PP, WM, QM, APO) and assign to correct resources · Focused on Incidents, Service Requests and Information Request tickets from users, occasionally work on Requests for Change which are bundled into quarterly Enhancement Packs · On Request for change, help the business to formulate the requirements (Issues to solve, Priorities, potential solution) and Liase with IM Management & template teams to confirm possible approach (in line with Budget) through ChaRM (SAP SolMan) · Solves independently the assigned tickets, work with development team to get any development done and with Application Delivery teams located in Belgium & Switzerland, for template guidance based on Application Lifecycle Management Principles. · Ensure that assignments get resolved/tested and approved according to procedures, including User Acceptance Testing. · Clearly requests to change customizing, write development specifications for ABAP team, unit test once developed/customized and execute transport. Work with people from remote locations/regions (internal/external)

• Manage systems and services such as Hardware and Operating systems support for servers systems, Email and databases systems: MS exchange 2013/2010; Group applications, regional and local applications and systems such as SharePoint Farm, SAP Systems landscape • Implementation and ongoing verification of Security patch’s (OS and Virus) within African Developpment Bank's locations (CCIA, HQ). Make monthly reports and dashboards for Senior Management through ITIL processes and tools • Coordinate the technical support for all AfDB business products and bank technologies such as Collaboration, Email systems, SAP MM and SRM Modules, This includes : incident Management, problems and capacity by ensuring continuous improvement of operational services of HQ Abidjan • Actively participate in the transformation and implementation project of the African Development Bank's High 5 by redesigning critical IT systems (SAP SRM/MM Project, Collaboration Intranet Site …)

• Analyze, exploit all corporate data from basic IT tools or business applications / software and justify results. Apply the rules related to data protection for all users and databases. • Troubleshoot issues, failures, network failures, and faults in systems and SQL databases, equipments and applications. Install patches and use support Tools for systematic tracing of sources of errors or technical malfunction • Interaction with end users to determine issues and escalate them to the right level of support. Maintain the information systems building (hardware, software, system components ...). Plan and coordinate work and/or interventions (maintenance and / or installation of equipment, tools)

• Implement regular Unix/SCADA server connectivity testing on HVA, HVB, and HVAC computers. Select diagnostic data and management information, Develop the transport system on a fiber network through routers. • Configuring ABB RTU560C automate, Ensure data integrity (transport level) of the energy management system by standardizing such data and method of presentation, providing complete and accurate databases and providing necessary information to SCADA staff to ensure safe operation , Reliable and cost-effective electricity network.

• Conduct technical studies and assessments of planned production or transport outages and possible contingencies leading to short-term operational procedures to ensure the safe and reliable operation of the interconnected power grid in accordance with mandatory standards. • Installing, configuring ABB’s PLC and commissioning for the distribution substation HV 90 kV of HIRE’s city to the control center - Abidjan. Provide User Acceptance Test for many equipments of networks