Franck KOUATE

Client Support Advisor | Compliance| Corporate Client Manager| Freelance Consultant

Salaire / Taux journalier

Luxembourg

Freelance, ouvert au CDI

Peut venir sur site

Expertises

FinanceRGPDService Client & CareJiraCustomer SuccessCoachingGestion de projet - PMO

Langues

Français (Maternelle)Anglais (Courant)Allemand

À propos

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Expérience de travail

Client Support Advisor

Societe Generale Private Banking - SGPB

juil. 2025 - Présent

1 an 4 mois

Luxembourg

• Managed operational tasks to support Private Banking commercial teams, ensuring smooth daily activities and client satisfaction. • Handled and supported client requests related to Private Equity investments, providing tailored assistance and operational expertise. • Managed a portfolio of clients investing in Real Estate and Private Equity, providing high-level operational and administrative support. • Processed and updated account adjustments, including NAV (Net Asset Value) updates and quantity reconciliations, ensuring accuracy and timely reporting. • Contributed to regulatory projects (MiFID II / ESG) through monitoring, reporting, and accurate data entry to ensure compliance with evolving regulations. • Acted as a key liaison between Back Office and Middle Office teams, facilitating efficient coordination and issue resolution. • Handled client requests related to capital calls, capital account statements, and other investment documentation, acting as a key point of contact for both clients and internal teams. • Entered and validated stock market orders in compliance with internal policies and risk thresholds.

Banking Consultant

ERI Bancaire

mars 2023 - déc. 2024

1 an 10 mois

Luxembourg

- Provided consulting services for the implementation of the OLYMPIC Banking System for international clients. - Conducted client request analysis, project coordination, and regulatory compliance review (MIFID, Treasury, Advisory, Change, Payment Methods, etc.). - Built and maintained strong client relationships, ensuring smooth implementation of banking solutions. - Collaborated with cross-functional teams, including business, IT, and compliance. - Supported User Acceptance Testing (UAT). - Worked with development teams to ensure client requests were fulfilled.

Client Account Manager

Clearstream

mars 2020 - déc. 2022

2 ans 10 mois

Luxembourg

- Managed onboarding of new institutional clients under Uncleared Margin Rules (UMR). - Facilitated the opening of collateral accounts, ensuring compliance with regulatory requirements. - Coordinate the technical and operational onboarding of institutional clients to Triparty Collateral platforms, ensuring seamless integration with client systems and internal infrastructure. - Serve as a primary point of contact during onboarding, providing proactive client support and managing expectations across legal, operational, and IT deliverables - Collaborate with cross-functional teams to configure client accounts, define collateral schedules, and validate triparty settlement and margin processes. - Ensure client setup aligns with regulatory standards (e.g., EMIR, SFTR) and internal risk controls, while maintaining a strong relationship management focus throughout the onboarding lifecycle.

HSBC Global Banking and Markets

mai 2017 - déc. 2019

2 ans 8 mois

Région de Paris, France

Client Manager (Brexit Projet)

nov. 2018 - déc. 2019

1 an 2 mois

Région de Paris, France

- Supervised the migration of enterprise clients from the UK to France due to Brexit. - Provided client education on compliance requirements and onboarding procedures. - Coordinated across regulatory (MIFID II, EMIR, FATCA, CRS, DODD FRANK, 871m, 15a6) and legal (ISDA) teams. - Acted as a liaison between commercial teams and regulatory bodies to ensure smooth transitions. - Support the implementation of internal policies and procedures to ensure compliance with market conduct rules, including staff training and awareness programs. - Assisted in the development of documentation and compliance processes for post-Brexit operations.

Financial Criminal Compliance Sanctions Officer

mai 2017 - déc. 2018

1 an 8 mois

Région de Paris, France

Financial Criminal Compliance Sanctions. - Monitored daily filtering of customer databases (OWS tool) for international financial transactions. - Perform adverse media screening and sanctions checks to ensure clients are not listed on international watchlists (e.g., OFAC, UN, EU). - Monitor and assess market abuse risks (e.g., insider trading, market manipulation) by analyzing trading patterns and supporting surveillance initiatives in line with MAR (Market Abuse Regulation). Collaborate with front office and control functions to advise on regulatory requirements and escalate potential breaches or unusual activity as part of proactive risk mitigation. - Investigated and processed alerts related to SEPA and SWIFT flows and trade finance transactions. - Prepared regulatory reports and managed compliance-related freezing decisions. - Developed identification rules for altered payments to improve compliance efficiency. - Provided guidance on regulatory updates and assisted in staff training for financial crime compliance.

Administrateur référentiel financier

BNP Paribas Cardif

févr. 2016 - déc. 2016

11 mois

Région de Paris, France

collecte, contrôle, administration et diffusion des informations financières (OST, cours, valeur liquidative, fixing, taux, indice, titre, tiers...). justification des informations financières, réalisation de reporting d'activité, mise à jour des documents de référence ainsi que l'amélioration des process.

Gestionnaire client Entreprise

Crédit Agricole Leasing & Factoring

janv. 2015 - déc. 2015

1 an

Back office marché des professionnels

Société Générale Asset Management

févr. 2013 - déc. 2013

11 mois

Région de Paris, France

- Conduct thorough KYC/AML checks during the onboarding of professional clients, including identity verification and documentation review in accordance with regulatory requirements. - Support Relationship Managers (RMs) by reviewing and validating client files, ensuring all compliance criteria are met before account activation. - Liaise with internal stakeholders (RMs, legal, risk) to resolve compliance flags and escalate any suspicious activity or inconsistencies identified during investigations. - Maintain accurate records and ensure full audit trail of onboarding decisions, in line with internal policies and external regulatory expectations.

Assistant comptabilité Client

Mercure Paris Montmartre

mai 2012 - oct. 2012

6 mois

Chef de projet

Nimba Conseil

juin 2011 - oct. 2011

5 mois


Formation

Conservatoire National des Arts et Métiers

Master 2, Finance d'entreprise : Stratégie et Expertise Financière

2014 - 2015

2 ans

UPEC

MASTER GESTION ECONOMIE DROIT, FINANCE D' ENTREPRISE

2012 - 2013

2 ans

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