Franck KOUKOUI

-Be the interface between the customer and the various internal departments involved in implementation: Sales, Operations, Pricing, IT, etc. -Manage import shipments and their follow-up: define the transport plan, coordinate the departments concerned, communicate with the customer to give him visibility -Ensure customer satisfaction and manage any complaints: communicate on the follow-up of these shipments and the actions taken on a regular basis -Make customer reviews to advise and improve service quality (compliance with SOP and specifications, identify areas for improvement in service quality/productivity/profitability) - guarantee profitability: improve margins, settle financial disputes -insure cross-functional relations with the various departments: Operations, Sales, Trade management.

-Build a strong, profitable and value-based sales approach, with a proactive and customer-centric mindset. -Manage the selling process to external customers, including pricing contract negotiations. -Own the overall customer relationship for existing customers, as well as potential new customers. -Pro-actively search, qualify, develop and engage into new customer relationships. -Seek to continuously improve customer satisfaction. -Effectively handover to Customer Service, Operations, Finance etc for terms and conditions agreed with customers in their contracts. -Engage Customer Service into the customer relationship to ensure customers know relevant contact points in case of service failures. -Provide service support and claims resolution for extraordinary issues.

Ensure the operational, customs and commercial management of international shipments on behalf of strategic customers (key accounts), guaranteeing quality of service, customs compliance and customer satisfaction