François Krack

– Define AS-IS and TO-BE operating models supporting outbound operational flows, data traceability, and service performance – Develop business cases assessing operational impacts, costs, risks, value drivers for delivery-related tooling and process changes – Ensure governance, traceability, and consistency of delivery workflows across operational and IT stakeholders – Tools: JIRA, VBA coding, SharePoint, O365

– Define design and document AS-IS and TO-BE B2B processes supporting end-to-end sender, invoicing, and contractual flows – Structure business case supporting platform evolution decisions, including functional scope, timelines, budget, operational impacts – Own SAP P2P and O2C change execution to ensure audit compliance, traceability and financial control – Ensure compliance and traceability across Incident, Problem, and Change workflows – Coordinate business, IT, and external vendors to deliver platform and process changes within agreed delivery roadmaps – Tools: SAP MM-SD-FI-OpenText, JIRA, Confluence, Power Query, Power BI, SQL, Remedy, Control-M, SharePoint, O365

– Define governance, roles, and responsibilities within a shared operating model spanning business, IT, and support functions – Manage team deliverables in sprints and ensure consistent planning across domains. – Align platform and process roadmaps with enterprise strategy and change management objectives – Govern pipelines and reporting workflows to strengthen traceability, automation and data-driven governance. – Executed performance analysis and KPI reporting to assess progress and improve deployment efficiency – Deliver scalable process and tooling improvements supported by performance indicators and adoption plans Tools: Power Query, Power BI, SQL, VBA coding, SharePoint, O365

– Design and steer multi-year roadmaps for complex transformation programs involving multiple sites and stakeholders – Lead interdisciplinary workshops to analyse weaknesses and elaborate SWOT reports. – Manage interdependencies, risks, and mitigation plans across transversal and international initiatives – Structure documentation, governance, and validation processes to support decision-making and operational readiness – Steer transversal SAP initiatives requiring invoicing, reconciliations, ensuring OPEX/CAPEX forecasting alignment. – Experience with logistics and supplier integration in an energy engineering context – Tools: JIRA, DevOps, Confluence, Power Query, Power BI, SQL, Planisware, 4C, SharePoint, O365

– Govern end-to-end B2B processes including sender onboarding, invoicing, and financial traceability – Structure work packages and manage critical resources and risks, follow up in SAP-PPM. – Standardize processes, documentation, and governance models to support scalable and repeatable delivery operations – Produce AS-IS/TO-BE gap analyses on Order to Cash and recommend enhancements for compliance and audit readiness – Assess process maturity and compliance to justify platform and tooling evolution – Manage qualification data and ensure consistency in equipment validation (IQ/OQ/PQ) – Follow change control processes to track impact of GMP equipment modifications – Own SAP to manage procurement, supplier invoices, maintenance costs and internal charge-back impacting financial flows. – Document and archive compliance data to meet audit requirements, and EPC (Engineering.Procurement.Construction), – Control changes for pharma equipment's (BOM, PID, TLE, Calcom, URS/FDS/TCD-IQ/OQ/PQ, ...) – SAP MM-PM-PPM - Plant Maintenance (notif, wo, stock, changes control, dev, capa, SOP, ...)

– Report on PPGMS (Participant Portal Grant Management Service) as Participants/Project Officer – Report on Sygma/Compass (Grant management data warehouse + workflow engine), PDM, – Generate Power BI (DAX / Data Analysis Expressions, SQL) + CORDA-BO Webi 3.1 reporting's – FSD (Financial Sanctions DB): .analyse and elaborate UML Diagrams (class / state / activity), Use Case (model, specifications, business rules, ..), technical documentations, test management plan – AGILE SCRUM: Product vision, story board, user story, sprint/product review, product backlog, – Business prospection/qualification (UN, Bank bodies), business needs definition, business cases analysis (functional/non-functional modelling), workshops, business presentations and reviews, – Govern scripts and parse CSV, XML, JSON files and expose SOAP Web Service Description (XSD, XSLT, WSDL, ....) – Govern Change & Release DevOps Management (deploy frequency, lead time for changes, change failure rate, MTTR – CI/CD (continuous Integration/Continuous Deployment/Distribution), identify success criteria, resistances, sustain outcomes

– Reengineering of the whole manufacturing process to gain control, productivity & efficiency, – Organize brainstorming sessions, workshops, communication plan towards different target audience. – Business process analysis and modelling with BPMN – BI analytics with Qlik-View in SAGE-90 ERP – SWOT analysis, CBA Cost-Benefit Analysis, Incidents & service requests categorization

– Identify business & stakeholder's needs, categorize stakes, strategic and tactical objectives, – Organize brainstorming sessions, workshops, communication plan on Office 365. – SWOT analysis, CBA Cost-Benefit Analysis, incidents, service requests categorization (ServiceNow) – BPMN processes workflow modelling with ARIS Express, Risk and Impacts assessment – Manage structured, synthetic communication, motivate/ influence people, consensual commitments – Popularized or straight to the point presentations towards different target audience

– Manage complex people, critical situation in an international environment (15 people, 4.000 MD), – Consensual approach (conciliation, mediation, compromise, collegial decision), – SWOT analysis, CBA Cost-Benefit Analysis, make Opex/Capex, deliverables, resource's, QA reports – PM 2 (EC Project Management Methodology), BO deski/webi 3.1 migration + Crystal Reports, Office 365 – Manage Risk & Impacts assessment, mitigation/contingency & procurement/communication plan, – Analyse business and projects dependencies (activities, deploy, tests, resource's, communication...)

– Identify strategic and tactical objectives, AS-IS vs TO-BE situations, reviews, workshops, – UML workflow modelling with Visual Paradigm (use case, sequence, activity, class diagram) – Assess service cost model based on FIS accounts (opex, capex, revenues, charge out), TCO, ROI – Business process analysis and modelling with BPMN – Services contracts definition and modelling, SDLC, SLO/SLA, KPI dashboards – LEAN IT (KANBAN): build-measure-learn to ensure the link between IT projects and business needs, strategy and IT operations

– ISO 17020 Norms implementation for commercial/domestic electrical/gas/fire protection certifications – BPMN processes workflow modelling (client inspection requests, dispatching, follow-up, report, schemas, pictures, billing, litigation, archiving, client online-access) – Due diligence (identify and quantify risks / mitigation / contingency, main contracts ONM (Operations & Maintenance), regulations & compliances, required investments to ensure company to scale

– Identify stakes, strategic and tactical objectives, business needs, as-is vs to-be situations, prerequisites, dependencies, restrictions, constraints, limitations, – BPMN processes modelling, SLR/SLO/SLA/SLC/SIP (Service Level Requirements, Objectives, Agreement, Life Cycle, Improvement Plan), maturity levels, – Define & setup KPI (Key Performance Indicators), monitoring, business processes for availability management, centralization, rationalization, standardization, industrialization, service catalogue – Define strategic sourcing and business service/processes/costs efficiency, TCO, ROI, P&L

– Business processes definition (support, change, release, and communication management) – Projects dependencies matrix on activities, services, and resources,

– Manage and motivate multidisciplinary teams of 15 people across day and night shifts over €5M budget, – Define and implement project governance including WBS, planning, critical path and dashboard reporting. – Analyse AS-IS, TO-BE architecture, of simulators, HVAC, CAD(SAE), autom fare gates, passenger infos & counting – Execute SWOT analysis and develop business case comparing in-house solutions versus COTS alternatives. – Conduct user/funct specs (URS/FRS), public tenders (RFI/RFP), lead procurement strategy, ensure contract-vendor alignment. – Supervise deliverables tracking and planning reviews with steering committees and dispatching teams. – Coordinate resource allocation, risk mitigation and logistic planning to ensure operational continuity. – Monitor KPI, key indicators (costs, planning, MVP, resources, quality, scope, risks, ...), adjust strategy to optimise value delivery. – Implement tracking punctuality, commercial speed, vehicle load, availability, MTBF, MTTR to align with ONM and business needs. – Consensual approach (conciliation, mediation, compromise, consensus) and critical situation management,

– Assess & Challenge Functional & non-functional requirements, SWOT analysis, Technical Design, – Encircle stakeholder's needs, Define the Project Plan (requirements/scope/objectives), – Thaler data fusion & transformation for Record Bank / Dipo / Sodefina / De Vaderlandsche – Functional analysis for credit modules, asset & guarantees valuation, daily term calculations, – COBOL programming + creation of new GUI's (Graphical User Interface) for new revolving credits

– Process management and review + Delivery of services and coordinate projects – Consensual approach (conciliation, mediation, compromise, consensus) and critical situation management

– Quality Management (TQM / 606) of Mixed Signal Products, Processes modelling, Technical support – Setup the EPIC European product information centre with PABX MD110, ACD, DECT, Vantive, SQL – Developments for embedded FxP/FP MCU/DSP solutions (assembler, C, C++), BCD displays, sensors, motors

– Mastering 900MHz PLL (Phase Lock Loop) Printed Circuit Board for GSM