Francoise Belzile

Server in the private suites at the Bell Centre during Montreal Canadiens games for a private corporate client. Responsible for welcoming guests, serving cocktails, beverages, and food, maintaining the space, and ensuring a smooth and high-end client experience in a VIP setting.

As a versatile content creator, I have gained extensive experience crafting engaging and informative content for an array of reputable brands and companies spanning numerous industries. I possess the ability to tailor my content to cater to the specific interests and needs of each target audience, as demonstrated by my successful collaborations with renowned brands such as Sports Experts, Shaker Cuisine & Mixologie, Poppers, Herbal Essences, L'Oréal Paris, Secret, Shop Santé, Bamboo, RBCxMusic, Fruitz, Pixie Woo, Laurier Québec, Garage Clothing, Osheaga, Éléganza, Ardene, and more

Soutien à la clientèle et gestion des interactions clients multicanales. Assistance via téléphone, chat en direct et courriel pour répondre aux questions sur les thés, accessoires, commandes en ligne et programme de récompenses. Utilisation des plateformes Dayforce, Shopify et Gorgias pour la gestion des commandes, le suivi des demandes et l’optimisation de l’expérience client. Gestion des situations complexes avec professionnalisme, incluant la désescalade et l’apaisement des clients insatisfaits. Recommandations personnalisées sur les produits appuyées par une connaissance approfondie des produits et accessoires. Collaboration avec les chefs d’équipe pour résoudre les problématiques complexes et proposer des solutions innovantes adaptées aux besoins clients. Approche axée sur la résolution proactive et la satisfaction client, avec des objectifs de performance élevés.

As a supply teacher, I ensured seamless delivery of quality education across various subjects and grade levels in the absence of permanent teachers. By swiftly adapting to new environments, creating positive classroom experiences, aligning lessons with established curriculum standards, and collaborating with colleagues, I contributed to student success and ongoing improvement.

Instructrice des cours de spinning, barre, streching et fit, Pilates

In my role as a Social Media and Community Manager, I managed social media platforms and engaged with audiences through Meta Business. I also handled partnership and sponsorship requests, conducted market research and competitor analysis, and creatively developed and edited video and photo content for social media distribution

As a spinning instructor at Yoga Fitness, I led high-energy group classes, guiding participants through challenging cycling routines to improve their cardiovascular fitness, strength, and endurance. By maintaining a motivational and supportive atmosphere, I encouraged class members to push their limits, fostering a sense of camaraderie and accomplishment while promoting overall health and wellbeing.

As an Event Coordinator and Marketing Professional, I organize and manage various events such as conferences, showers, daytime/evening groups, Christmas parties, etc. I ensure customer satisfaction for clients booking locations like Biscotti & Cie, Pub Chelsea, and the Lofts du Village. I prepare invoices and order forms, while also tracking payments. I create visual content for social media and manage the company's social media platforms. I develop and write communication tools and send out press releases, while also coordinating public events. I research market trends to propose innovative products, services, and promotions to help the company evolve.

Instructrice de spinning

In collaboration with Dreww Marketing Agency, I worked on a project for Vin St. Regis, contributing to the creation of a script, brief, and content development. My role involved crafting an engaging narrative, establishing project objectives and guidelines, and generating relevant content to effectively promote the Vin St. Regis brand. By working closely with the Dreww team, we delivered a comprehensive marketing strategy that resonated with the target audience and elevated the brand's presence in the market.