Frederic Ratsimiveh

• Définition de stratégies et plans d’actions pour des associations en lien avec leurs enjeux de croissance (analyse externe, PESTEL, forces de Porter). • Analyse interne des capacités organisationnelles (cadre VRIO, chaîne de valeur) pour identifier les atouts et points d’amélioration. • Élaboration de recommandations stratégiques (SWOT/TOWS) et traduction en objectifs opérationnels (OKR).

• Directed the development and deployment of a clienteling mobile application across 20 LVMH Maisons, driving enhanced customer engagement and operational efficiency in France, Italy, and the US. • Conducted fit-gap analysis sessions with Maisons to assess feature gaps and identify requirements, ensuring tailored implementations that aligned with business needs. • Gathered and tracked technical and functional issues during and after implementation, collaborating with teams to resolve challenges and optimize performance. • Demonstrated strong leadership in managing cross-functional and multicultural teams, ensuring seamless collaboration across diverse cultural and regulatory environments. • Developed and managed the project portfolio and rollout planning, prioritizing deployments based on strategic objectives, resource availability, and market readiness. • Led the integration of innovative digital solutions, improving the customer journey while streamlining business processes to align with strategic objectives.

• Planned and executed the global rollout of Chanel’s mobile application, coordinating cross-functional teams to ensure seamless deployment across key markets (US, Korea, Japan, Hong Kong). • Conducted market analyses to understand customer behaviors, local regulatory requirements, and IT infrastructure compatibility for new markets, tailoring solutions to drive user engagement and adoption. • Defined and implemented a rollout roadmap to prioritize and sequence deployments while addressing dependencies and risks, ensuring smooth and timely launches. • Led localization efforts, adapting the app to meet specific cultural, linguistic, and technical requirements while maintaining brand consistency. • Coordinated end to end tests for each market, validating app performance, integrations, and compliance with Chanel standards. • Supervised global and local incident management processes using ServiceNow, improving Level 2 and 3 support efficiency and enhancing app reliability. • Fostered collaboration between global and local teams to ensure a consistent omnichannel user experience, integrating market-specific IT architecture into the global application. • Managed ongoing post-launch support and optimization, gathering user feedback to improve application functionality and drive long-term engagement.

• Led the design and launch of an innovative mobile application for comprehensive building management, achieving a marked improvement in operational efficiency across two major buildings by effectively coordinating cross-functional teams and managing project dependencies. • Orchestrated the integration of cutting-edge smart technologies, tailoring solutions to meet diverse needs and unique building specifications.

Technical responsible for Apple x Deloitte alliance • MSD: coached 4 Agile marketing teams to ensure they all have the same understanding of the methodology. Aligned them to provide the same KPIs to demonstrate the efficience of Agile • MSD: assessed order management workflow. Suggested solutions based on an iPad app for the sales team to better support pharmacists and to improve communication • STET: IT audit on backup & restore activities on real time systems

Responsible for "AR/VR" mobile application production for Orange (JO 2024), RATP (le funiculaire de Montmartre), Epernay city, Clemenceau museum, Dior (shop), Disney (hotel). Activities: • defined production and r&d roadmap • managed team (France, Spain, Ukrain): iOS, Android (Objective-C, Swift, Java and React Native) and backend (Node, AWS) developers • published apps on App Store / Play Store

Created a Mobile center of competency for the BMW Group • Started from scratch building a team of project managers and developers • Analysed marketing and sales teams requirements and planning • Test Drive iPad application: manages pool of cars, drivers, shared schedules, reporting. Deployed in more than 300 dealerships in France. • Reporting application deals with sales objectives and competitors for C-levels. • Product manager: launched a car configurator and CRM tool on iPad for dealerships and autoshows deployed in 20 countries.

Developed a VoIP service based on - WiFi location (triangulation) in a house. - existing equipment of the user. While moving from one room to another, VoIP calls are automatically transferred / connected to existing HiFi équipements. (TV screen, 3D view (stereoscopic) created with 2 webcams, sound system) Techno: VoIP, C#, C++, PHP/MySQL, Windows Mobile, Linux (Nokia 770), GTK, Hildon