Frederic Verkaeren

After an intensive HR transformation program and assignment, I take time for recovery, personal and family projects, reflection, further education; wellbeing and reorientation. My focus is on deepening my understanding of digital HR trends and AI, personal growth, and specifically looking for the next challenge where I can fully leverage my expertise.

Strategic Leadership, Governance & Compliance • Member of the HR Direction team, contributing to overall HR governance and decision-making to prioritise and steer initiatives. • Defined the HR IS strategy aligned with organizational goals on local and group level. • Designed and implemented full-stack HR digital roadmap for the entire employee lifecycle. • Orchestrated cross-functional collaboration between HR, Finance, IT and Compliance (GDPR/Ethics). • Delivered projects on record-breaking timelines through strong stakeholder engagement. • Ensure adherence to budget, group directives, ethics, legal requirements and GDPR regulations. Transformation & Change • Lead expert teams across all HR domains and systems throughout the employee journey from sourcing to exit: people-developments, career-paths, opex, budget-cycles, projects-funding, time-lines, stakeholder-management, change and transformation management following ADKAR-model, assure a safe workplace. • Led complex system transitions from unbundling of ENGIE to rebundling to EQUANS and finally to BOUYGUES in 2 years: split environments, data migration, redefined processes and ensured business continuity. • As transformation leader, I transitioned a classic flat expert organization into an HR Agile Product Team, integrating HR and IT profiles for cross-functional collaboration.   Employee Experience & Process Optimization • Promote customer-oriented service delivery at moment of truth. Handle employees as customers, not as resources. Deploy retention-approach to foster people-grow. • Share knowledge with blue- and white-collar employees, simplifying processes and accelerating request handling. Take also the situation of the employee and his expectations into account. • Focus on enhancing employee experience, centricity and operational excellence. • Reshape of data-refresh as a process with data crunchers and SQL-waterfall system guaranteeing stability of incremental data. Refresh automatization of repository with common and secured sensitive data for multiple domain-related PowerBI reports. Implementation of datasets to feed PALANTIR (Group Management indicators). Main realisations in Belgian area for 10.000 employees in 35 companies: • Cartography of target-systems, main data-flows and interfaces, the risks and opportunities. • Back to basics for SAP ECC 6.0 HR platform: Masterdata, Time and Payroll systems. • Replacement time engines Protime, Kronos & CATS by inhouse websolution (Angular) & SAP CATS • Palantir mapping. • Expense management in MobilExpense. • Open Source Landing pages, geomap included, connected to external Communication website. • Automated Search Engine Optimisation with innovative platform of Verbolia. • Applicant Tracking System: deploying sourcing and recruitment system iCIMS, proof of concept with Bulhorn . • Expert sourcing for IT profiles with BEVOPR in “tinder”-format. • Interim management with VMS Connecting-Expertise from sourcing to contracting, Procurement-integration modelized. • CRM for schools, teachers and direction-boards to motivate technical students for internship missions, to evaluate capabilities and create recruiting pools (in SalesForce). • Deployment of a Service Now CRM system to track and handle (as automated as possible) employee requests. • Learning for employees, trainers and training-organisation set up in Belgian solution XAURUM.

Business Analyst & Product ownership • I served as the link between HR stakeholders and IT technical teams and providers to deliver solutions that optimize workforce management and employee experience. • Captured cross-functional requirements and redesigned streamlined E2E HR processes. I delivered enhancements and simplifications in flows (while controlling compliancy) for WorkForce Planning, Sourcing & hunting, Recruitment, Onboarding, Employee data management, Payroll, Compensation-processes, Time-Leave and Absence mgt, Talent & Learning, Performance, Knowledge Mgt, Offboarding. • Produced system maps and target architecture; defined API-based integrations enabling single-point data entry and trusted reporting. • Facilitated workshops across HR/IT/Finance/Compliance; established governance, KPIs, and release cadence to drive value realization. • Built self-service portals integrating ServiceNow, Taleo, ICIMS, Xaurum, SAP Payroll.   Innovation & Technology (HRIS) • Twice Finalist at ENGIE innovation trophy with “Disrupted multi-country Recruitment” and “SEO-driven landingpages”. • Implemented Textkernel as an early AI-powered candidate matching solution in 2020, seamlessly integrating it into existing recruiting workflows within Oracle Taleo to enhance talent acquisition efficiency and tri-lingual matching accuracy. Also used the platform for matching students for internships. • End-to-end implementations/upgrades of SAP ECC HR, Oracle HCM, SAP HR SF EC, ServiceNow HR. • Built digital self-service portals with API integrations in ServiceNow, Taleo, ICIMS, Xaurum, to SAP Payroll. • Implemented digital signing flows using Connective & itsme. • Supported integration of HRIS and ATS systems in existing ERP-landscape to reduce manual workload in Business processes and improve data consistency across platforms. Process Mapping, Simplification & Optimization • Collaborated closely with Finance to structure and align organizational groupings (departments, teams, business units) and positions with the company’s financial objectives. Achieved this by mapping and simplifying processes, ensuring a clear translation of the business revenue model into Finance, Procurement and Sales workflows. Focused on key drivers such as salary structures, margins and cost control, while fostering cross-functional understanding and alignment. • Supported digitalization of Shared Services (Belgium & France) with an employee-centric mindset Streamlined complex systems and automated key processes end-to-end (e.g. time-ticking, absence, sick notes, expenses, onboarding, structure exception handling, exit handling, benefits, …). • Designed E2E automated flows from Business demand to job requisition, to candidate and finally to time and interim invoicing in Connecting Expertise. • Drove Agile ways of working to accelerate request handling and improve employee experience. • I performed GDPR and security assessments while mapping data elements across processes and tools to build a comprehensive data repository, ensuring compliance and data integrity. • Specific projects : Management of Externals in nuclear perimeter (not implemented). Data & Analytics for Decision Support • Built executive dashboards (SAP SF WorkForce Analytics, SQL, Power BI); standardized KPIs for decision-making and performance steering. • Conducted bi-weekly knowledge-sharing sessions with Competence Centers and HR Business Partners to enhance their ability to interpret reports and leverage data for decision-making. Focused on building analytical skills and fostering a data-driven HR culture.   Main realisations in Benelux Area for 21.000 employees in > 40 companies - Built organizational visualization and transparency via INGENTIS. - Expense management in MobilExpense. - Open Source Landing pages, SEO & geomap included. - Deployment of a Service Now CRM system to track and handle (as automated as possible) employee requests. - Learning for employees, trainers and training-organisation set up in Belgian solution XAURUM, where we added GoodHabitz, FlowSparks and embedded CrossKnowledge & Articulate. - Implemented digital signature flows (Connective & itsme) across systems. - For Talent acquisition & contingent workforces, I conducted implementations of Textkernel early AI (2020), integrated ATS like Oracle Taleo, SalesForce Bullhorn, ICIMS). - Stabilization masterdata in SuccessFactors Employee Central and Work Force Analytics refresh-cycles; experimentations with HR Big data : from reporting over benchmarking, to gain insights and try to be predictive. - Enterprise Risk Management for HR, also controls & opportunities exercise. - Facilitator HR Improve track for Let’s Choose Program (cafetariaplan) for 2k employees : reengineering first line, clarify responsibilities, organize reporting & setup weekly Management Summary. - Internal Performance Management System interviews in HR Belgium & Netherlands. - Follow-up action plan for Human Resources.

Sales & Business Process Optimization • Designed and implemented frameworks to enhance sales processes for Belgian B2B Small and Medium Enterprises and Professional markets. • Consolidated requirements and authored user stories for business processes and data integration during deregulation. CRM & ERP Systems Integration •Led design and deployment of CRM tools for Sales and Works linked to SAP systems (Retail & Business). • Enhanced CRM data quality and interface plans connected to billing engines (NRP & ISU). • Spearheaded CRM solution rollout (SMART) based on ARAMIS platform. Data Management & Reporting • Developed adapted data models for SME segment, where all powering combinations are possible for electricity and gas. • Built cross-system reporting cockpit for team leads and operational staff. • Delivered structured process optimization framework, resolving 330+ operational issues. Managing teams & Change • Managed teams of developers and operational collaborators, aligning them toward common goals. • Established development and training structures for B2B segment; introduced digital tools and upskilled teams. • Coordinated a 15-member team, improving performance and technology adoption. Quality & Compliance • Designed ISO9002-compliant works-processes in regulated and liberalized energy-market. • Collaborated on SAP tracks for standardized operations in deregulated market. Main realisations in Belgium Area (2001-2010) Delivered a business process framework and adapted data model for SME segment. Enhanced CRM data quality and interface plan linked to billing engines. Solved 330+ process optimization issues, boosting operational excellence. Developed a reporting cockpit for team leads and operational collaborators. Led standard CRM & ERP approach implementation in SAP ISU & CRM for SME segment. Coordinated a 15-member team, introducing digital tools and improving performance. Successfully implemented CRM solution ARAMIS for B2B segment.

Service Delivery & Process Design • Introduced personal computers and transitioned from traditional typing to word processing, while implementing calculation tools and database solutions to modernize workflows. Pioneered in digitization administrative processes. • Expertise in defining and documenting working methods for service delivery processes, including: Planning, Meter Reading, Billing, Dunning, Legal Recovery. Specialized in processes for High-Tension/High-Pressure and Low-Tension/Low-Pressure segments. Audit, Quality & Compliance • Development of audit plans for billing and dunning purposes to ensure accuracy and regulatory compliance. • Designed ISO 9002-compliant processes and prepared documentation for successful external certification audits, ensuring adherence to quality standards and operational excellence. IT Systems Development • Designed and implemented a mainframe update to integrate the management of rentals of heating systems.

ESIMMO is a real estate management software designed for agencies and brokers. Full automation of administrative and commercial tasks for real estate agencies. Customizable workflows for independent agents, large agencies or networks. Integration with websites for publishing listings online and in media. Multi-user and multi-agency capabilities for collaborative environment.