Frederic Wigniolle

SENIOR CLOUD & AI TRANSFORMATION EXECUTIVE

Salary / Daily rate

Paris, France

Freelance

Can come onsite

Skills

Business DevelopmentCustomer SuccessInterim ManagerDigital TransformationBig DataNetwork EngineeringDeep LearningAIAWSMachine LearningOVHcloudITILSales ManagerJiraCustomer Success ManagerSales OpsSales Operations ManagerAccount ExecutiveLearning & DevelopmentProduct OwnerSales StrategyGo-to-marketSalesforceConfluenceProduct ManagerTalent ManagementAsanaGrowthPerformance ManagementOrganizational DevelopmentGrowth StrategyCustomer SupportConsulting ITProgram ManagerRisk ManagementCustomer Support ManagerAI Program ManagerInventory ManagementCustomer ServiceHead of Customer SuccessChange ManagerProject ManagerNegotiationProject Management (PMO)Contract ManagementTransformation ManagerProject Owner

Languages

EnglishFrench

About me

Intro

Sr executive with 25+ years driving Cloud, Data & AI transformation from strategy to delivery for large private & public organizations. I advise senior executives on strategic roadmaps, lead complex sales cycles, and oversee delivery on major engagements, with strong commitment to sovereignty and governance. Proven track record at Cisco and AWS EMEA on some of the world's largest transformations: GenAI, Big Data, Contact Center, UC, SD-Access. 3 MIT AI Executive Certificates rated Exceptional.

Links

Work experience

SENIOR CLOUD, DATA & AI TRANSFORMATION CONSULTANT

FREELANCEFreelance

Aug 2024 - Present

2 years 3 months

Île-de-France, France

Senior executive with 25+ years driving Cloud, Data & AI transformation, from strategy to execution, for large private and public organizations. I advise executives on strategic roadmaps, lead complex sales cycles, and oversee delivery and business outcomes on high-stakes engagements, with a strong commitment to sovereignty, ethics and governance. My involvement covers the full cycle: building trusted relationships with CIOs and executive committees; identifying business and technical challenges; assessing current state and maturity; designing solutions and transition plans; building commercial, technical and legal proposals; negotiating through to deal closure; overseeing execution and steering committees. My career is built on leadership roles at Cisco and AWS across EMEA, leading some of the world's largest transformation engagements — Generative AI, Big Data, Contact Center, Unified Communications and SD-Access. More recently, as an independent consultant, I partner with technology/consulting firms and large enterprises to define transformation strategies, design Cloud & AI roadmaps, drive business development, structure service offerings, and deliver programs including operating model design and organizational change. Selected engagements: • OVHcloud — Senior Practice Development & Service Delivery Manager (2025): designed OVHcloud's new PS Mission Critical organization, engagement model, value proposition, pricing and GTM approach. Led first-ever sovereign On-Prem Cloud Platform (OPCP) engagement (POST Group, Luxembourg), closing OVHcloud's first OPCP SOW. • Devoteam — Senior Bid Manager, Large & Complex RFx (2024): led E2E bid management for 10+ strategic RFx. Flagship: €190M/4-year IT Managed Services Framework Agreement from France Travail, with a cross-functional team of ~10 and a consortium with Orange Business. Over the past two years, I deepened my AI expertise through three MIT Executive Programs — AI Strategy, AI Product & Service Design, and Agentic AI Implementation — all Capstones rated "Exceptional." Available to discuss your Cloud, Data & AI initiatives.

SENIOR ENTERPRISE SERVICES MANAGER (ESM) - PROFESSIONAL SERVICES

Amazon Web Services (AWS)

Oct 2019 - Jul 2024

4 years 10 months

92400 Courbevoie, France

Trusted advisor and AWS ambassador to C-level executives of large enterprise accounts in France, combining full-cycle PS business development, strategic cloud advisory, and delivery governance in a single senior role. Led end-to-end commercial responsibility, from opportunity qualification, cloud strategy design and roadmap definition to unsolicited proposals, SOW development, negotiation and signature, while owning pipeline management and overseeing delivery execution to ensure business outcomes and customer satisfaction. Advised clients on cloud transition strategy, organizational readiness, CCoE (Cloud Center of Excellence) design, Cloud Operating Models and change management. Closed and led delivery of Migration Acceleration Programs (MAP/MRA/EBA), Big Data platforms, GenAI conversational agents integrated with Amazon Connect, and data governance programs. Key achievements: Ranked top performer in France for ProServe booking growth and new logo acquisition ~15 Move-to-Cloud contracts, largest GenAI (€1M) and Big Data (€1M) PS contracts in Europe ~20 public references, CSAT above 4.5/5 Established as public AWS reference case for Generative AI, presented at AWS re:Invent

HEAD OF SERVICES BUSINESS DEVELOPMENT, EMEA

Cisco

Nov 2016 - Oct 2019

3 years

92130 Issy-les-Moulineaux, France

Led a 10-person EMEA Services Business Development team driving bookings growth across large enterprise accounts in public and private sectors. Owned and managed a ~$100M pipeline over 3 years, balancing new business acquisition and contract renewal objectives. Drove strategic account planning in close collaboration with Account Executives, Delivery Executives and strategic partners. Supported teams on complex proposals, RFP responses, large-scale deal negotiations and multi-year, multi-million dollar renewals, acting as senior advisor and deal coach on the highest-stakes opportunities. Key achievements: Delivered +5% to +10% annual bookings growth, with 100% subscription renewal rates. Personally negotiated and closed the largest SD-Access deal worldwide (50,000 endpoints), and served as interim Service Delivery Executive on this strategic account, ensuring continuity and protecting a key client relationship.

Cisco

Jul 1998 - Jan 2016

17 years 7 months

92130 Issy-les-Moulineaux, France

HEAD OF CUSTOMER SUCCESS MANAGEMENT, EMEA

Jan 2012 - Jan 2016

4 years 1 month

92130 Issy-les-Moulineaux, France

Led a team of 10 Senior Customer Success Managers, acting as trusted advisors to C-level stakeholders across strategic enterprise accounts, helping organizations accelerate technology adoption, expand Cisco footprint and continuously improve operational maturity. Co-designed and drove execution of tailored multi-year success plans combining advisory, design, build and operate services, driving on-time renewals, new transition support contracts and systematic improvement of clients' operational performance. Managed executive escalations to resolution. Key achievements: Pioneered the creation of a new Asset Manager role and offering, subsequently scaled to 100+ new EMEA hires over 3 years, significantly expanding Cisco's installed base coverage. Secured 20+ next-generation advanced critical services penetrations. Consistently achieved on-time renewals and top-quartile CSAT/NPS scores.

CLIENT SOLUTIONS EXECUTIVE - COMMERCIAL INNOVATION, EMEA

Jan 2009 - Jan 2012

3 years 1 month

92130 Issy-les-Moulineaux, France

Co-founded a new EMEA Business Innovation team aiming to develop new business models in response to emerging market demand to acquire and consume technologies differently. Created new “As A Service” commercial & financial models including “Pay As You Grow / Use”, CAPEX vs OPEX, “Risk / Reward”, Build/Operate/Transfer. Focused on DC / Cloud, Hosted Collaboration Services, Networking (CPEaaS) and Unified Communications (UCaaS). Partnered with legal and finance to ensure the correct frameworks were established to manage the new offering. Evangelized new offerings to sales teams, supported deals qualification and customized value proposition, developed business cases and ROI/TCO, engaged at CxO level until closing. Key achievements: • Generated pipeline (100M$) and drove opportunities in France, Southern Europe and Middle East regions • Highly visible and recognised team at EMEA SVP levels

SENIOR CLIENT SUCCESS MANAGER - SERVICES SALES

Jan 2004 - Jan 2009

5 years 1 month

92130 Issy-les-Moulineaux, France

Dedicated trusted advisor to C-level and executive stakeholders across strategic enterprise accounts in the Financial Services, Telco and Energy sectors in France, helping organizations modernize their technology infrastructure, accelerate adoption and continuously improve operational maturity. Partnered closely with Services Sales teams to identify, qualify, scope and develop new services opportunities — from assessment and success planning to proposal co-development and negotiation support — driving consistent services booking growth across the portfolio. Key achievements: Led end-to-end RFP response and won the largest Cisco UC (Unified Communications) project worldwide at the time, a 95,000-employee Global Workplace Transformation program for a French Energy company ($10M services + $50M products over 5 years), personally recognized by the Cisco CEO. Awarded EMEA CSM of the Year in FY06 and FY08, out of 100 EMEA CSMs. Delivered up to 30% upsell on Professional Services and 10% upsell on Technical Support renewals.

SENIOR ENGAGEMENT & PROGRAM MANAGER - PROFESSIONAL SERVICES

Jul 1998 - Jan 2004

5 years 7 months

92130 Issy-les-Moulineaux, France

Co-founded and scaled Cisco's Professional Services capability in France, growing from 2 to 30 resources (Project Managers and Consultants) to establish local delivery capacity, methodology and engagement model. Operated in a high-growth environment driven by the explosion of enterprise networking demand, with a mandate to recruit, build pipeline and deliver complex multi-million dollar programs for large Telco, Financial Services and Manufacturing accounts. Selected engagements: Cegetel (national ADSL network deployment & WAN backbone), 9Telecom (WAN backbone), Telkom South Africa (Network Operating Center for fixed and mobile networks), Renault (ToIP deployment, Technocentre de Guyancourt), BNP Paribas (LAN infrastructure, Security & trading floor).

International Program Manager (Equant)

Orange Business

Jan 1994 - Jan 1997

3 years 1 month

• Managed the delivery of large turnkey programs leveraging SITA WAN for global accounts (KLM, Interpol, Societe Generale, …). • Full responsibility for P&L, planning, resourcing, quality. • Pre-sales activities to scope, cost, schedule, describe services and deliverables and assess project risks / issues


Education

Telecom Bretagne

Specialised Master of Engineering for European and International Affairs

1900 - 1900

1 month

IAE Paris - Sorbonne Business School

Master of Business Administration - MBA

1900 - 1900

1 month

ESME, école d'ingénieurs généraliste

Engineering degree in mechanical and electronics sciences

1900 - 1900

1 month


Licenses & certifications

Implementing Agentic AI Building Your Organizational Playbook Program

Issued: Jul 2026

Certified by MIT Sloan School of Management

AWS Certified AI Practitioner

Issued: Jun 2025

Certified by AWS

Amazon Connect Communications Specialist

Issued: May 2025

Certified by AWS

Executive Program - Designing and Building AI Products and Services

Issued: Aug 2024

Certified by MIT Professional Education

Executive Program - Artificial Intelligence: Implications for Business Strategy

Issued: Jan 2024

Certified by MIT Sloan School of Management

Executive Program: Artificial Intelligence & Leadership: Impact on Strategy and Innovation

Issued: Nov 2023

Certified by ESSEC Business School

AWS Certified Cloud Practitioner

Issued: Jan 2020

Certified by Amazon Web Services (AWS)

Conscious Leaders

Issued: May 2018

Certified by Global Warriors Ltd

PMP Project Management Professional

Issued: May 2005

Certified by Project Management Institute (PMI)

ITIL foundation & Service Operation

Issued: May 2005

Certified by Global Knowledge France

Cisco Certified Network Associate (CCNA)

Issued: Apr 2005

Certified by Cisco

Portfolio

Groupe Hôtelier Leader Français (Accor) — Migration Cloudera vers Amazon EMR (AWS)

Groupe hôtelier leader français - « Travel Assistant » Générative IA (AWS)

Groupe hôtelier leader français - Voice Bot (AWS)

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