Fredrick Ochollah

Senior Learning & Development Manager

Salary / Daily rate

Nairobi, Kenya

Freelance

Can come onsite

Skills

Knowledge ManagementMarketing StrategySalesforceCoaching

Languages

English (Fluent)Swahili (Fluent)

About me

Intro

Learning & Development expert with 10+ years transforming organizational performance through strategic training programs. Led recruitment and training at Sanlam Life Insurance, achieving BIMA awards and revamping distribution channels. Specialized in sales training, financial literacy programs, and ROI-driven L&D solutions.

Links

Work experience

Head of Recruitment & Training

Sanlam Life Insurance

Apr 2018 - Aug 2022

4 years 5 months

Achievements: Single handedly revamped and developed the learning and recruitment modules for the Distribution channel leading to achievement of the BIMA awards in the year 2000. Responsibilities; · Identifying training needs of the organization through conducting needs assessments, analyzing performance data, and consulting with managers and employees. · Developing training programs and materials that are aligned with the organization's objectives, goals, and values. · Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance · Identifying training methodologies, and selecting appropriate delivery methods. · Delivering training programs through classroom instruction, online courses, and other learning methods. · Managing training resources such as training facilities, equipment, and materials. In addition ensure that the resources needed are available and are effectively utilized. · Evaluating training effectiveness by conducting post-training assessments, analyzing performance data, and seeking feedback from participants and stakeholders. · Continuously improving training programs by incorporating new methods, technologies, and best practices. · Collaborating with Stakeholders such as the managers, subject matter experts, and other stakeholders to ensure that training programs are aligned with organizational objectives and goals · Ensure all agents and managers enroll, sit and are COP {Certificate of proficiency in insurance} certified. · Administering product and sales accreditation after training · Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them · Manage training budget · Preparing training reports

Lead Learning & Development facilitator

EA

Feb 2014 - May 2018

4 years 4 months

Achievements: Successfully revamped some of the learning and recruitment modules for the Retail sales department which are applicable to date. Responsibilities; · Identifying training needs of the organization through conducting needs assessments, analyzing performance data, and consulting with managers and employees. · Developing training programs and materials that are aligned with the organization's objectives, goals, and values. · Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance · Identifying training methodologies, and selecting appropriate delivery methods. · Delivering training programs through classroom instruction, online courses, and other learning methods. · Managing training resources such as training facilities, equipment, and materials. In addition ensure that the resources needed are available and are effectively utilized. · Evaluating training effectiveness by conducting post-training assessments, analyzing performance data, and seeking feedback from participants and stakeholders. · Continuously improving training programs by incorporating new methods, technologies, and best practices. · Collaborating with Stakeholders such as the managers, subject matter experts, and other stakeholders to ensure that training programs are aligned with organizational objectives and goals · Ensure all agents and managers enroll, sit and are COP {Certificate of proficiency in insurance} certified. · Administering product and sales accreditation after training · Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them · Manage training budget · Preparing training reports

Financial Consultant Manager

Financial Education Department

Mar 2013 - Jan 2014

11 months

Achievements: successfully opened several markets for the sales teams across the country increasing the sales volume. Responsibilities; · Developing financial literacy training programs and materials that are aligned with the organization's objectives, goals, and values. · Identifying training methodologies, and selecting appropriate delivery methods. · Delivering training programs through classroom instruction, online courses, and other learning methods · Managing financial literacy merchandise · Collaborating with the managers and sales agents during training sessions for contacts and follow ups · Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them · Manage training budget · Preparing financial literacy training reports

Country Regional manager

Alternative Channels

Jun 2012 - Mar 2013

10 months

Achievements: · Recommend service and product enhancement to improve the sales potential and customer satisfaction · Ensure the delivery of targets through individual recognition, performance review, people management and reward · Meet with customers to discuss their evolving needs and to assess the quality of the company’s relationship with them · Determine the company’s gross-profit and annual unit plans by analyzing trends and results and implementing marketing strategies · Develop field sales action plans to facilitate the implementation of the regional sales programs · Maintain technical and professional knowledge by reviewing professional publications, participating in professional societies and establishing personal networks · Plan for the achievement of individual and divisional targets in alignment with the strategies and policies of the company · Establish sales objectives by projecting expected sales volume and forecasting and developing sales quotas for territories and the region · Keep current with economic indicators, changing trends, supply and demand and competitors to maintain sales volume and product mix. · Positively contribute to team effort by accomplishing related results · Provide the necessary support to sales associates to enable them to generate market leads and close new deals · Develop and implement new programs, sales initiatives and strategies to capture key demographics · Design cross-selling programs and campaigns · Ensure the effectiveness of cross-selling activities by guiding employees · Uplift the regional sales volume to its possible best · Organize training for new staff · Develop and review long- and short-term sales strategies · Develop and maintain channels between product developers and resellers · Participate in interviews and the processes of recruiting new employees

Sales Manager

UAP Oldmual

Jan 2010 - Jan 2011

1 year 1 month

Achievements: Best country sales manager for the year 2010 Responsibilities; · Create and execute a strategic sales plan that expands our customer base and extends the company's global reach · Opening up markets for the sales teams · Conducting performance reviews, weekly & monthly · Meet with potential clients and grow long-lasting relationships that address their needs · Recruit sales representatives · Training and coaching of sales agents · Monitoring their daily / monthly performance · Identify knowledge gaps within the team and develop plans for filling them · Ensure that company quotas are met by holding daily check-ins with sales team to set objectives and monitor progress · Manage the month-end and year-end close processes

Financial Advisor

UAP Oldmutual

Aug 2009 - Dec 2009

5 months

Achievements: Best country agent of the year 2009 Responsibilities; · Design and implement effective marketing strategies to sell new insurance contracts or adjust existing ones · Contact potential clients and create rapport by networking, cold calling, using referrals etc · Appraise the wishes and demands of business or individual customers and sell the suitable protection plans · Collect information from clients on their risk profiles in order to offer them the proper solution · Prepare reports to shareholders on the success of your business endeavors · Retain continuous awareness of transactions, sales and terms and keep relative records · Check insurance claims to solidify trust and safeguard reputation · Frequently replenish job-specific knowledge and apply it on the field · Fulfill all company-established policy obligations

Volunteer

AMREF

Feb 2009 - Aug 2009

7 months

Volunteer

GOAL INTERNATIONAL

Sep 2007 - Jan 2009

1 year 5 months

Assistant Pharmaceutical technician

DOSEFIELD CHEMIST

Mar 2005 - Aug 2007

2 years 6 months

· Preparing new prescription and refill requests for patients · Dispensing medication to patients per the prescription, or provider’s orders · Packing and labeling a prescribed medication · Processing insurance claims · Tracking inventory · Preparing compounded medications using sterile and non-sterile processes · Filling automated dispensing machines · Repackaging of bulk medications


Education

Penn foster International College

Diploma

2006 - Present

20 years 10 months

MegaPeak Training Center

Certificate

2006 - Present

20 years 10 months

College of Insurance

Certificate

2009 - Present

17 years 10 months

Alison Learning Institute

Diploma

2024 - Present

2 years 10 months

Alison Learning Institute

Certificate

2024 - Present

2 years 10 months

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