Frejus Kouao

– Provide support to the implementation of ICT strategies and new technologies in accordance with corporate information management and technology standards, guidelines, and procedures: – Provide IT support in the use of Quantum/ SharePoint (UN Women's implementation PeopleSoft ERP) functionality for improved business results and improved client services. – Provide technical IT support in the Country Office: • Provide technical support to the installation and maintenance of all communication systems including mobile and satellite phones, commercial and in-house developed software, and anti-virus. – Set up new email accounts for Country Office staff, liaising with HQ for guidance. – Monitor file server traffic, usage, and performance on a regular basis. – Provide technical support to the installation corporate software and related upgrades. – Ensure efficient networks administration: Monitor the network connection daily to ensure stable and responsive network environment. – Configure network printers and provide user access as required. – Trouble-shoot and monitor network problems; respond to user needs and questions regarding network access. – Maintain measures for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities. – Provide technical support to Local Area Network (LAN) management in accordance with UN Women requirements. – Provide administrative support regarding ICT issues: • Maintain inventory and stock of supplies and spare parts in cooperation with the Procurement Unit – Research and retrieval of data from internal and external sources; prepare statistical charts, tables, and reports as required. – Provide ICT support to key events. – Contribute to knowledge building and knowledge sharing in the RO: – Contribute to the organization of trainings for the Country Office staff on ICT issues. – Any other related tasks as may be required or assigned by the supervisor.

– Imaging Laptops and Desktops – Handle incidents and tasks – Provide support to users – Configure Phone and Tablets with MDM Solutions. – Create Admin access – Network equipments configuration

– L1 & L2 Support and maintain Support Sand maintenance of ICT infrastructure (networking), Computer Hardware, Server, Security, Backup system & CCTV. – L1 & L2 Support IT general software application such as: MS Office Suite, MS Windows, basic Network Setup, Antivirus, Remote Support, LAN, WAN, Active Directory, printers etc. – To resolve and monitor all IT system issues within minimal response time and minimal interruption to daily work processes. – Support on daily IT operation for Western region (Cote D'Ivoire, Nigeria, Estonia and US) – Support in M365, SharePoint & OneDrive. – Complete all task assigned in IT Helpdesk System. – Update all IT related documentation on timely manner. – Assist any other IT related duty or assignment as and when directed or assigned by superior or HOD from time to time. – Assist department to achieve yearly goals & objectives.

– I am the central point of contact for all IT related incidents and service requests. – My role is to provide first-line support for all staff and students at ICSA. – I am responsible for resolving support requests as well as ensuring continuous service delivery demands. – I work in a dynamic, fast-paced environment that provides services over the phone, through e-mail, phone, in person, and self-service; and also technical advice and support to help people use computer software and hardware. – Under the supervision of the Head of the IT Department, I perform those tasks: – Identify the hardware and software needed to provide solutions to problems. – Download and install the appropriate software. – Connect users to networks and provide initial training in facilities and applications. – Provide information relating to customers' hardware and software purchasing decisions – Make sure users can use the equipment by providing necessary support and advice – Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. – Handle the "punch-in” machine and keeping attendance for the whole school – Monitor and respond to the helpdesk software, – Configured and installed routers switches and wireless controllers. – Evaluated complex computer systems to assess vulnerability and risk. – Worked with outside vendors and teams to develop voice and data wiring infrastructure. – Maintained all network documentation for hardware configuration and licensing. – Assist employees in their daily tasks when they encounter technical issues. – Develop and administer disaster recovery plans. – Install a wide range of network equipment. – Keep network infrastructure up-to-date and secured. – Write and maintain network security policies and monitor compliance. – Identify and recommend needed and optimal infrastructure improvements.

– Break-Fix services, – Data Center support services – Desktop/laptop support, server support – Cisco support, – Wireless networks, – Database, Virtualization, Middleware, Unix, Network security – Storage and backup – System reengineering – Multi-language support, User training, new equipment Rollouts, IT equipment recycling.