Gabi Uzan

• Assisting customers and partners with various configuration and troubleshooting issues. • Managing customer cases through the Salesforce and JIRA systems. • Configuring gateways via Smart Console managing software. • Performing processes debugging to pinpoint the root cause of failures and errors. • Developed and maintained a knowledge base and admin guides for internal teams and enhanced customer self-service.

• Providing Tier 1&2 support for company employees. • Troubleshooting remote issues worldwide. • Managing NT services: Active Directory, Permissions, and GPOs. • Knowledgeable in SQL queries. • Maintenance of VMWare Workstations, creating new VMs, Upgrading and cloning existing machines. • End Point machines maintenance and repair. • Experienced in ConnectWise 11 Ticketing System.

• Customer service team leader, portfolio management, and employee evaluation. • Developing relationships with the Client's key contacts. • Analyzed clients' business plans and operating models to align and deliver tailored solutions that best meet their needs. • Creating and executing a Strategic Account Plan for each client, including the following: • Sales opportunities, special project requests by clients, operational efficiency items, etc. • Partnering with various service teams (Operations, Accounting, and Investor Services to achieve high levels of client satisfaction, growth of the business relationship, and client profitability.