Gabriel B
Tech Lead | DevOps & Cloud Solutions
Salary / Daily rate
Paris, France
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Tech Lead with 10+ years of international experience specializing in DevOps and cloud infrastructure. AWS Certified Solutions Architect who has implemented resilient system architectures that reduced customer issue resolution by 25% and improved service efficiency by 10%. Trilingual leader adept at bridging technical and business perspectives to deliver innovative cloud solutions while fostering team excellence.
Work experience
Accor
May 2022 - Present
4 years 6 months
Paris, France
Tech Lead
Aug 2023 - Present
3 years 3 months
Paris, France
Key roles and responsibilities include: • Leading cross-departmental collaborations that involves the design and implementation of resilient system architectures. • Championing DevOps methodologies, facilitating a culture shift towards continuous integration and automated testing. • Providing mentorship and technical leadership, enhancing the team’s capabilities in cloud-based solutions. • Acting as a bridge between product owners and technical teams, aligning product roadmaps with technical execution, ensuring a seamless innovation pipeline.
AWS DevOPS Telecom Administrator
May 2022 - Aug 2023
1 year 4 months
Paris, France
• Orchestrated the integration of AWS cloud services with existing telecom infrastructures, enhancing service scalability and reliability. • Crafted and executed user stories and process flows that enhanced design and development of Amazon Connect and Salesforce solutions, reducing customer issue resolution time by 25%. • Facilitated collaborative workshops with hotels and partners to tailor cloud-based solutions, improving partner satisfaction scores by 10%.
Techforce Analyst
Salesforce
Apr 2019 - May 2022
3 years 2 months
Paris, France
• Played a pivotal role in the SME Voice team, driving platform optimization initiatives using Salesforce, Amazon Connect, Kinesis, DynamoDB, and Lambda. • Designed and implemented performance metrics and dashboards that provided insights into customer service processes, leading to a 10% increase in service efficiency. • Led training for over 5000 new hires, significantly improving the onboarding process and reducing setup session time by 35%.
IT Field Support Specialist L2/3
Shire
May 2018 - May 2019
1 year 1 month
Paris, France
• Led the successful transition to Windows 10 and Office 365 for multiple departments, ensuring zero downtime during business hours. • Conducted comprehensive training sessions on new software, increasing employee adoption rates by 40%. • Managed and mentored a technical support team across Spain, Belgium, and the Netherlands, enhancing team cohesion and response times by 20%.
IT Service Desk Team Leader
Mander Portman Woodward Limited
Oct 2016 - Jul 2017
10 months
London, UK
• Directed a first-line technical support team, serving as an escalation point and improving first-call resolution rates by 30%. • Implemented a series of continuous improvement strategies for team technical skill development, resulting in a 25% improvement in ticket handling efficiency. • Regularly analyzed and reported on team performance against KPIs, which contributed to a 15% increase in overall IT service desk efficiency.
Queen Mary University of London
Feb 2015 - Oct 2016
1 year 9 months
London, UK
Lead IT Technician
Mar 2016 - Oct 2016
8 months
London, UK
• Oversaw all aspects of hardware and software support services, improving overall system reliability by 20%. • Delivered targeted software training to staff and students, enhancing the utilization of IT resources and user competence.
IT Technician
Feb 2015 - Mar 2016
1 year 2 months
London, UK
2nd and 3rd line support, maintenance of the devices and their networks. Diagnosed software-hardware problems, responding quickly, clearly, and resourcefully. Accurately documented all technical support and customer’s help-desk interaction. Provided software training on an individual and small group basis within a classroom setting.
IT Support Technician
University of Lausanne
Sep 2013 - Mar 2014
7 months
Lausanne Area, Switzerland
• Planned and lead training sessions for new and existing users. • Installed, configured and modify hardware and software to ensure optimal performance. • Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
IT Technician
NABA _ Nuova Accademia di Belle Arti Milano
Apr 2011 - May 2012
1 year 2 months
Milan Area, Italy
• Planned and lead training sessions for new and existing users. • Installed, configured and modify hardware and software to ensure optimal performance.
Freelance Video Producer
Harley-Davidson Motor CompanyFreelance
Apr 2012 - May 2012
2 months
Milan Area, Italy
I've directed and edited the promotional video about the event "University Tour 2012" in Milan. http://www.youtube.com/watch?v=17xfGXOOuMU
Freelance Cameraman
Rai - Radiotelevisione ItalianaFreelance
Apr 2008 - Oct 2008
7 months
Camera operator
Cameraman, Editor
Telemonteneve
Jun 2007 - Oct 2007
5 months
23041 Livigno, Province of Sondrio, Italy
Camera operator Editor
Education
NABA Nuova Accademia di Belle Arti
Bachelor's degree
2009 - 2013
4 years 1 month
Licenses & certifications
AI Security for Product Teams by Lakera
Issued: Oct 2024
AWS Certified SysOps Administrator – Associate
Issued: Apr 2023
Salesforce Certified Administrator (SCA)
Issued: May 2022
AWS Certified Solutions Architect - Associate
Issued: Feb 2021
AWS Certified Cloud Practitioner
Issued: Oct 2020
Red Hat Enterprise Linux Technical Overview
Issued: Jan 2019