Gabrielle Costa
Client Services Coordinator
Salary / Daily rate
Rio de Janeiro, State of Rio de Janeiro, Brazil
Freelance, open to permanent contract
Skills
Languages
About me
Intro
International Relations specialist with 3+ years in air freight operations and client services. Expert in import/export logistics, international negotiations, and cross-cultural communication across Europe and Americas. Fluent in English/Spanish with proven success in document management, process optimization, and stakeholder coordination for global trade operations.
Work experience
Client Services | Pilates Studio
Body of Light
May 2025 - Present
1 year 6 months
2450 Nazaré, Portugal
- Coordinating client communication and managing inquiries via email, phone, and in-person interactions; - Handling studio payments, processing invoices, and verifying financial transactions; - Reviewing and organizing client documents (waivers, contracts, payment records) for compliance; - Scheduling classes, appointments, and studio events using Google Calendar; - Managing spreadsheets (Excel/Google Sheets) for client data, attendance, and studio finances; - Using Google Workspace (Gmail, Drive, Docs) and Microsoft tools for daily operations; - Coordinating instructor schedules, and client follow-ups.
DMS Logistics
Feb 2022 - Dec 2024
2 years 11 months
Hybrid
Air Freight Operations Assistant Jr - Inland Europe
Oct 2023 - Dec 2024
1 year 3 months
Hybrid
- Contact with exporters at the origin: requesting and/or sending documents (invoice, packing list, bill of lading, etc.); - Monitoring processes with Incoterms FCA (carriers at the origin) and EXW (exporters and carriers at the origin); Cost entry; - Contact with warehouse at the origin for arrival confirmation, and issuance of warehouse receipt (analysis of cargoes, packaging, weight); - Checking and issuing documents (MRN/DAE, invoice, packing list, label, etc.).
Air Freight Operartions Intern - Inland Europe
Jul 2023 - Oct 2023
4 months
Rio de Janeiro, State of Rio de Janeiro, Brazil
Air Freight Operarions Intern - DMS Europe
Jun 2023 - Jul 2023
2 months
Rio de Janeiro, State of Rio de Janeiro, Brazil
- Air Export; - Request and track bookings; - Follow up with carriers and airports; - Update DMS internal systems; - Verify and request payments.
Air Freight Operations Intern - Inland Miami
Feb 2022 - May 2023
1 year 4 months
- Import processes; - Negotiation of quotes with local agents; - Updating shipments; - Assisting in checking documents (SLI, commercial invoice, packing list, and others.); - Contact with warehouse at the origin for arrival confirmation, issuance of warehouse receipt (analysis of cargoes, packaging, weight).
Product and Customer Care Intern
Gucci
May 2021 - Jan 2022
9 months
Rio de Janeiro, State of Rio de Janeiro, Brazil
English Instructor
KNN Idiomas Brasil
Jan 2020 - Dec 2020
1 year
- Prepare and conduct classes; - Attendance registration and monitoring, in English.
Education
Centro Universitário IBMR
International Relations
2019 - 2024
6 years
Grossmont College
Mass Communication/Media Studies
2018 - 2018
5 months