Gael Ranchin

– Defined QA strategy, followed up development and UAT – Acted as the Single Point of Contact (users, IT department, architects, developers, analysts) Achievements – Successful delivery without major bugs

– Managed multiple projects related to the B2B customer account, as well as creating two new strategic webservices (revamped order history and product recommendation). – Coordinated 5 teams (data / ETL, web services, digital agency and website developers) – Supported the business team in qualifying needs and in testing deliveries. Achievements – Successful delivery of strategic projects from the 2022-2023 digital roadmap (ongoing). – Proposal and implementation of quick wins to reduce costs and deployment time. – Facilitation of decision-making through systematic quantitative analysis.

– Project management of 5 Interactive Voice Response servers, including HP (Hewlett Packard US, Australia and Latin America) in a hybrid Scrum / Waterfall environment – Managed multiple project and customers (HP, Canal+, internal Orange BUs) – Led a team comprised of 7 developers, 1 functional expert and 2 QA specialists for Build, Application Maintenance and Run (as L3 support) – Responsible for customer relationship management and produced relevant documents as needed, such as quotations, progress and financial reports. Achievements – Leadtime reduction and risk mitigation thanks to several initiatives: – Increased understanding of the technical platforms thanks to OPs support and training – Improved knowledge capitalization. Facilitation of newcomer skill ramp up. – Streamlined and secured deployment procedures – Maximization of the increment value thanks to a reinforced support of our customers throughout the project (with a focus on the specification phase). – Significant increase of customer satisfaction (as per our main customers' feedback, HP and Canal+)

– Audit and need analysis in order to prepare the RFI and RFQ of the city website redesign. Apart from the UX and technical improvements, this initiative also aims at delivering new dematerialized services toward the population. – Carried out need analysis for every department of the City of Vernier. Audited processes, documented the redundancies, potential improvements and synergies. – Proposed a 3-step strategy (with 3 different timeframes) for improving internal productivity and delivering new dematerialized services to the population – Created the following sections of the RFI/RFQ: User Experience (UX), technical requirement (front and back office) and IS integration; the legal and financial sections being handled by the City of Vernier itself Achievements – Delivery met timing and quality expectations, as confirmed by the IT department and the Mayor Office

– Complete redesign of tcl.fr website and mobile applications (TCL is the 2nd urban transport system in France, after Paris). Addressed topics (including but not limited to): front office, back office, Responsive Web Design, SEO, mobile applications, interactive maps, passenger information, travel planning... – Carried out need analysis for interactive maps, POI, travel planning and passenger information – Produced functional specifications. Participated in UX workshops – Coordinated internal resources and testing campaigns. Tracked and reported project progress. Achievements – Information sharing streamlined via dedicated reports (eg: functional coverage, progress report, anomaly backlog...) – Became the reference person for all front and back office topics involving the website / Drupal 8 – Website delivery met timeframe and functional coverage requirements

– Evolution of the multilingual and multi-markets B2B website connected to SalesForce (customer account, billing...) – Conducted functional and UX specifications (User Experience) – Coordinated development, testing and go-live – Implemented an easy-to-use testing tool (Selenium IDE) – Brought new features to the Google Analytics (filters, dashboards)

– Specified functional requirements and carried out QA for a new partner website – Analyzed and documented e-commerce webservices

– Coordinated website creation (addidrive.com) and translation (thalesgroup.com with 11 additional languages). Animated workshops, carried out audits, produced action plans and streamlined interactions between external and internal resources. – Responded to RFQ and tenders: functional analysis, wireframes, task breakdown, quotation and planning. – Implemented Google Analytics / measurement plan on the corporate website. – Created tools and content tailored for inbound marketing, sales and pre-sales teams. Devised website translation process. Elaborated standard RFQ tool for Drupal and SEO scoring grid. Organized and conducted internal trainings (UX - User eXperience, content personalization, CMS comparison...)

– Defined business needs and functional specifications for MyRenault (for both website and mobile applications (iOS and Android)) – Managed the lead generation process (PRM) for both Renault (FR) and Dacia (FR) websites. Defined business needs and functional specifications. – Monitored new feature development and incident resolution. Supported promotional campaigns. – Coordinated and followed up Leadform webservice implementations (meant for advertising campaigns, automotive-related websites, other websites of Renault' group, mobile platforms ...)

– Carried out need analysis, feasibility studies and functional specifications, – Designed and conducted training sessions; produced communication materials and functional documentation – Implemented Drupal 7.xx websites

– Carried out opportunity and feasability studies for a new knowledge management system (web-based video sharing platform)

– Administered one of Renault's critical enterprise application (which gathers and forwards information pertaining to any given car to others internal applications) – Carried out functional specifications, supervised incident resolution – Supported subsequent international deployments of the application (for instance, new plants in South Africa and Morocco)

– Undertook IS/IT projects for the Regional Shared Services Center of Central Europe et EastMed. Responsibilities: – Project management – Opportunity / feasibility studies – Training and communication Assignments and achievements: – Led the CAPEX Tracker project (web-based tool for dematerializing and streamlining investment requests), 15 Business Units and 700+ users – Conducted various feasibility studies – Produced Sarbanes Oxley documentation – Participated in IT budget consolidation