Gaëlle Lhopital

PMO PROGRAM / CHANGE MANAGER (FR,EN,SP)

Salary / Daily rate

Lyon, France

Freelance

Can come onsite

Skills

Project Management (PMO)Communication Campaign

Languages

EnglishSpanishFrench

About me

Intro

PMO & Change Manager with 5+ years of expertise in guiding organizational transformations across global enterprises. Successfully implemented enterprise tools and aligned processes for 800+ users, managing comprehensive change strategies through communication plans, training, and stakeholder engagement. Skilled in cross-functional coordination, process optimization, and user adoption, I deliver measurable improvements while minimizing resistance to change.

Links

Work experience

Gap year

Career Break

Oct 2024 - May 2025

8 months

Amérique latine

Mid-2024, my mission at OVH Group was coming to an end, and I felt the need to take on new challenges before continuing my career. I wanted to discover a part of the world I didn’t know, live new experiences, and keep learning — particularly by improving my Spanish skills. Over the course of these six months, I had the chance to explore six incredible countries: Peru – Bolivia – Patagonia (Chile & Argentina) – Brazil – Argentina – Chile – Uruguay. I also took part in several volunteering activities: renovating a house, working as an au pair, and helping create community gardens. These experiences, combined with solo backpacking, allowed me to contribute locally, discover breathtaking landscapes, and — most importantly — shift my perspective through the people I met. I developed valuable skills such as teamwork, autonomy, intercultural communication, adaptability, and self-awareness. Additionally, after spending three months in Argentina with intensive Spanish classes, I am now able to work in Spanish.

PMO Change & continuous improvement

OVHcloudFreelance

Apr 2023 - Jul 2024

1 year 4 months

Lyon, France

- Support changes in governance/strategy (~800 users) - Define change management strategy for new processes and PPM tools - Manage the changeover to the group's new PPM tool (functionnal requirement specifications, communication plan, training, resistance to change, identify AS IS/TO BE gaps, prioritize user stories with teams, etc.). -Understand user needs, workflows with user workshop - Diagnose the extent of change (change log) - Test new tool (acceptation, functionnal) - Manage the project on behalf of the BU I represent - Engage teams by demonstrating the importance of their role in the change (key user, sponsor, user...) - Monitor the evolution of the tool over time, based on the needs of the teams, and provide agile support for the change. (SAFe)

Change consultant & PMO

Groupe BPCE

Sep 2021 - Oct 2022

1 year 2 months

Lyon, France

The project was to bring together 4 entities around the same PPM tool. The objective was to unit four entities of the group around the same financial management tool and to align their processes. ~1000 people trained on a dozen courses. -Framing the need for change in the 4 entities -Specify user profiles (personae) to anticipate resistance -Build the change strategy to facilitate adoption -Develop the support, communication and training plans -Set up and monitor the budget, schedule and risks -Present change progress to the project and governance stakeholders -Participate in training materials -Manage/guide the 7/14 trainers on their training competences -Formalize the processes (BPMN) Keywords: personae - impact analysis - feedback - training - kpis - coaching - budget - planning

IT Consultant

Shift Consulting

Sep 2019 - Oct 2022

3 years 2 months

Région de Lyon, France

Skills: Communication écrite

PMO Back Office Program

The Adecco Group

Feb 2021 - Dec 2021

11 months

Lyon, France

Coordination of the international deployment of Microsoft Dynamics 365 o Assist program management leads in the program plan development and follow-up o Provide consolidated and accurate status report of each country project o Ensure data accuracy and completeness in portfolio and project management tool o Train other program stakeholders on portfolio and project management process and tool o Check program financial accuracy in PPM tool o Handle invoice management process related to the program/project o Propose new project management tool o Coordination of the international Microsoft Dynamics 365 deployment

PMO Program

SMOOVE

Oct 2019 - May 2020

8 months

PMO PROGRAM o Organization and participation in committees and other meetings o Creation of supports for project governance o Distribution and storage minutes meeting o Providing consolidated status reports o Monitoring of audits and contracts o Coordination of the program o Launch of a HMI redesign project: Kick off, risk matrix, project communication plan, experiences return log, responsibilities matrix, project templates CHANGE MANAGMENT o Identify, analyze and prepare risks o Segment stakeholders o Support communication efforts o Develop a communication plan -Create à training plan

IT Recruiter & PMO

shift > consulting | partners | digital

Jan 2017 - Jan 2019

2 years 1 month

Région de Lyon, France

o Sourcing on job boards and social networks (IT profiles) o Pre-screen and qualify candidates throughout the process o Ensure applicants match experience with specific job-related requirements o Maintain pipeline of potential/future candidates o Maintain accurate and well-organized documentation on all candidates o Schedule and conduct interviews o Writing interviews reporting o Post and update job offers o Recruitment o KPIS

Responsable adjointe

Brioche Dorée

Oct 2016 - Jan 2017

4 months

Région de Lyon, France

Conseillère ventes

Chocolats Voisin

Sep 2013 - Jul 2015

1 year 11 months

Lyon 04


Education

IFAG - L'école de management et d’entrepreneuriat

Master's degree

2017 - 2019

2 years 1 month

Pigier

Licence de commerce

2016 - 2017

1 year 1 month

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