Galicia Janai

In this role, I served as the first point of contact for all our customers in the UK, Ireland, and across Europe who required support in English. My responsibilities included assisting clients with account setup, resolving payment delays, and providing ongoing support to ensure a smooth and efficient customer experience. I also managed high-value VIP accounts, often handling complex international transactions involving multiple currencies for business purposes. Support was delivered through a multi-channel ticketing system, utilizing phone calls, live chat, and email.

In this role, I concentrated on moderating social media content to ensure a safer platform, emphasizing both individual and team efforts in the (KPIs) to achieve client satisfaction. Each day, I reviewed content to ensure it adhered to platform guidelines, working closely with my team in a dynamic call center environment to deliver the best results.

Here I was responsible for providing customer service to Airbnb clients located in Spain and Latin America. My role involved assisting these clients with any inquiries or issues they had, and ensuring their satisfaction with Airbnb's services.

Skills: Clases de refuerzo escolar · Gestión del aula · Actitud positiva · Communication · Problem Solving · Analytical Skills · Training · Teamwork

Skills: Clases de refuerzo escolar · Gestión del aula · Actitud positiva · Communication · Problem Solving · Analytical Skills · Training · Teamwork

As a customer service agent, my primary responsibility was to assist and support customers in the United States. I had the opportunity to work with two major entertainment service providers during my time there.

Skills: Clases de refuerzo escolar · Gestión del aula · Actitud positiva · Communication · Problem Solving · Analytical Skills · Training · Teamwork

Skills: Clases de refuerzo escolar · Gestión del aula · Actitud positiva · Communication · Problem Solving · Analytical Skills · Training · Teamwork