Gaurav Sharma
Support Operations Specialist | Zendesk
Salary / Daily rate
Hyderabad, Telangana, India
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
Support Operations Specialist with 10+ years in customer support systems and technical operations. Zendesk expert with proven success in application monitoring, mainframe programming (COBOL/JCL), and zero-error banking operations. Ready to streamline your support processes and enhance customer satisfaction.
Work experience
Synapse
Feb 2023 - Jan 2024
1 year
Support operations Specialist
Mar 2023 - Jan 2024
11 months
Zendesk operations expert
Feb 2023 - Oct 2023
9 months
Indianapolis, IN, USA
Operations Support Analyst
Gainsight
Sep 2021 - Mar 2023
1 year 7 months
Hyderabad, Telangana, India
System Administrator
HSBC
May 2018 - Oct 2021
3 years 6 months
Hyderabad Area, India
Cognizant
Oct 2014 - May 2018
3 years 8 months
Pune Area, India
Sr system engg
Oct 2014 - May 2018
3 years 8 months
Pune Area, India
Program Associate
Nov 2014 - May 2018
3 years 7 months
Pune Area, India
I am a part of the team that supports a major bank in Europe. There is close to zero scope of error and my attention to detail, communication, and hard working skills have helped me do my work without errors Day-to-day work activities; • Monitor Applications • Write programs in COBOL and JCL • Write jobs and process files received from third parties • Raise change records and raise problem records • Solve incidents and queries • Troubleshooting hardware and software issues for ATMs
Education
st marys high school
malla reddy engineering college
2010 - 2014
5 years
Malla Reddy Institute Of Engineering and Technology
Bachelor of Technology (B.Tech.)
2010 - 2014
5 years