Gayathri Shankar

Identify, facilitate, and implement process improvement ideas to improve efficiency. People Management. Build and maintain effective relations with key stakeholders. Meet and exceed Service Level Agreements. Report to MI & Planning team on a regular basis. Manage multiple processes and projects.

Generated revenue through Web Counselling for the various courses offered at SQL Star. Conducted online counseling and generated revenue for ERP courses offered by Oracle University. Coordinated with Alliances / Principals such as Oracle, Microsoft, Thomson Prometric on a regular basis for all requirements of the branches. Renewed licenses with Thomson Prometric & Microsoft. Reports & Analysis based on the information from respective branches for the different Alliances. Interacted with Oracle Corporation to meet the needs of all centers for courses. Managed the entire customer service co-ordinators’ team of 12 branches across the country to ensure total customer satisfaction. Provided course awareness through initiation programs. Arranged feedback sessions for regular interaction to address student requirements. Certification and placement of candidates Handled key clients such as Nagarjuna Fertilizers & Chemicals Ltd, Oramasters Software India Pvt Limited, Capstone IT Technologies Pvt Limited, R Karamsetty Information Technology Solutions, Infosys et al.

Coordinated the marketing activities of the branch, including compilation and submission of weekly sales reports and consolidated reports of other activities to the Branch Manager. Liaised with existing clients and addressed client requirements and queries on a priority basis to ensure healthy customer relationships. Assisted the Branch Manager in implementing policies and procedures concerning the branch. Helped the HR Group in the recruitment and selection process as and when necessary. Reported any dissatisfaction and assisted HR in overcoming the same in consultation with the Branch Manager. Handled key clients such as Global E Commerce, Webodrome, Spry Resources, AP Mahesh Co-operative Urban Bank, CCMB, et al.

Recruited Software Professionals for top software houses. Liaised with clients and candidates to fulfill end-to-end needs of both. Identified and sourced promising candidates through the release of advertisements and from other authentic sources of information. Assisted senior personnel in conducting personal interviews of eligible candidates and recommended them for technical interviews with the client for final selection. Conceptualised & drafted presentation material for exploring opportunities in the area of new business development. Handled key clients such as Citicorp Overseas Software Limited, Tandon Information Solutions, Comptel Network Systems, Hexaware Info systems, DSP Merrill Lynch, Pricewaterhouse, Sodexho Pass, Tata Infotech, Iris Software, et al.