George Blioumis
Customer Service Representative
Salary / Daily rate
Evosmos, Greece
Freelance
Skills
Languages
About me
Intro
Customer service specialist with 4+ years of expertise in client relations and technical support. Achieved 95% first-call resolution rate and 30% reduction in service calls through strategic problem-solving. Specialized in banking services, POS systems, and CRM with proven track record of exceeding satisfaction targets.
Work experience
Mellon Group
Jun 2023 - Mar 2025
1 year 10 months
Thessaloniki Metropolitan Area · Remote
Customer Service Representative
Nov 2023 - Mar 2025
1 year 5 months
Thessaloniki Metropolitan Area · Remote
Instrumental in nurturing client relationships through exceptional account management, successfully resolving over 95% of client inquiries within the first interaction.
Merchant support representative reggarding issues with their POS machines
Jun 2023 - Mar 2025
1 year 10 months
Thessaloniki Metropolitan Area · Remote
Provided critical technical support for merchant POS systems, facilitating uninterrupted payment processing and achieving a 30% reduction in connectivity-related service calls.
Head Server
A AND D PAPASOTIRIOU
Jun 2022 - May 2023
1 year
Thessaloniki Metropolitan Area · On-site
Enhanced dining experiences as Head Server by implementing efficient service protocols, resulting in a increase in evening dining customer satisfaction scores.
Energy Specialist
Teleraise
May 2021 - Aug 2021
4 months
Thessaloniki Metropolitan Area · On-site
As an Energy Specialist, exceeded sales targets by 15% through personalized customer engagement and strategic upselling, while maintaining a 98% customer satisfaction rating.
Education
Alumil Academy – Certification TQUK
Level in EQF: EQF level 3
2020 - 2021
1 year 4 months
General Lyceum General High School of Intercultural Education
High School Diploma
2016 - 2018
1 year 11 months