George Francis

Since 1996 have provided services as an independent contractor to various global organisations including RBS, Lloyds Banking Group, Reuters, BP and Liberty Mutual Insurance as well as public sector bodies including the Home Office and Ministry of Justice. The main focus has been within financial services environments but has exposure within other sectors including construction and local and central government. Various assignments and projects are summarised below:

Lead Engineer responsible for the migration of over 500 corporate mobile devices from Meraki and AirWatch MDM into Microsoft Intune. Identifying service improvements to corporate mobile phone processes including Intune enrolment and implementing approved changes. Managing Apple Business Manager, Renewal of Apple certificates in Intune. Creation of new Samsung Knox portal and configuration of MDM profiles for Android Enterprise devices to Intune. Review of BYOD process using Intune MAM. Implementation of improvements to service. Creation of Azure conditional access and compliance policies for mobile. Identifying and resolving vulnerabilities on Windows 10 devices using Rapid7. Remediation of mobile devices for Cyber Essentials Plus certifications. Configuration and set up of the Admin By Request PAM solution to remove local admin rights on Win 10 laptops for developers. Packaging of ABR client in Intune and deployment to end users. Creation of technical and end user guides. Supporting M&A projects and integrations. Technical exposure across various projects also includes working with Active Directory, Azure AD (Entra), Exchange 2016, Microsoft 365, Windows 10, and Service Now.

Leading a laptop refresh project for 4000 users using Windows 10 and AutoPilot under the MoJ EUC team. Project management, preparation of comms, collection and validation of user and device data. Working with internal teams and external suppliers on the delivery. Creation of knowledge articles and a project FAQs page on SharePoint. Creation and management of the project team mailbox, MS Teams site, resolution and escalation of user queries,

M365 tenant to tenant migration for a Lloyds of London insurance business, migration of Exchange user mailboxes, OneDrive and MS Teams/SharePoint using BitTitan MigrationWiz. Deployment and management of Win10 and mobile devices using MS Intune (Endpoint Manager) and supporting MS365 and Azure AD. Acting as escalation point for Service Desk.

Pre-migration testing of Office 365 iOS and Android mobile apps in preparation for the migration to Exchange Online. Proof of concept of integration of VMware AirWatch (Workspace ONE UEM) with Microsoft Intune. Testing DLP using Intune app protection policies and mobile application management (MAM). MDM configuration using VMware UAG SEG for Exchange 2013 on mobile. Mobile Device Management (MDM) system implementation and deployment project using on premise VMware AirWatch (Workspace ONE UEM) on Amazon AWS Cloud infrastructure. The project involved the replacement of the Blackberry devices and rollout of iOS and Android smartphones across the Home Office estate approaching 20,000 devices. * Configuration, testing and deployment of iOS devices using Apple DEP and Apple VPP * Configuration, testing and deployment of work managed Android devices using Android for Work and Samsung KNOX. * PoC for integration of Workspace ONE UEM with Microsoft Intune app protection policies for O365 apps. * Provision of training for L1/L2 and outsourced deployment teams and creation of the deployment processes and documentation. * Provision of L3 support to allow for a knowledge transfer and handover to a newly formed Mobile Engineering/MDM 3rd line operational support team. * Acting as an escalation point for major incidents * Provision of an interim 24/7 on call support to VIPs and ministers * Creation and management of problem and change records within Service Now * Creation of deployment guides, technical and end user knowledge articles for ServiceNow tool *Problem and change management. Required Government Security clearance at SC level.

Planning and implementation of an Enterprise Mobility Management solution using VMWare AirWatch using shared SaaS. • Project planning, working with external vendors, outsourcing partner and internal teams. • Retirement of existing BlackBerry services and implementation of a new BYOD program. • Assisting with preparation of corporate and BYOD mobile device policies • Surveying and requirements gathering, data analysis and reporting. • AirWatch technical implementation including configuration of Windows 2012 R2 virtual servers within the datacentre using VMware. • Configuration of IIS and deployment of AirWatch SEG, MAG, ACC and ENS infrastructure components working with external vendor VMware. • Creation of AirWatch compliance policies, profile settings and app catalogue for corporate and personal BYOD devices • Preparation of documentation and administration of Microsoft Azure Multi factor authentication (MFA) • Preparation of technical documentation and training and transition of support to Service Desk staff.

Short contract to assist with WAN migration of remaining 12 sites around London. Working with external managed service provider Gamma, BT and internal teams to coordinate the network cutover and site migrations. MFD printer deployment project and working with vendor and stakeholders to replace older printers. Project planning and requirements gathering for recently acquired business for integration with Peabody IT systems.

The key contact and focal point for various end user technology delivery programs, IT tasks and projects within the department. Responsible for planning, delivery and reporting on all programs of work undertaken, status reporting and issue log tracking. Projects: • Key member of the project team involved in the planning and relocation of around 800 users across 5 offices into new headquarters at 20 Fenchurch Street in the City of London. • Lead Engineer responsible for the mobile phone migration of Blackberry to iPhones across the business in EMEA. Involved with the full project lifecycle from business case to handover to the Service Desk team. Engaging with external vendors to migrate UK staff from Vodafone to new provider EE. Progress reporting to the project sponsor, engaging with UK and overseas stakeholders. Preparation of documentation, providing training and operational support to the BAU team. • Migration of Windows 2003 branch file servers to Windows 2008/2012 R2 using DFS. • RSA SecurID two factor authentication soft and hard token rollout. Documenting the user and technical processes, training and handover to the Service Desk and ongoing support. • Planning and implementation of the video conferencing and meeting room IT/AV systems. • Gathering of project data, providing assistance with planning and UAT testing in preparation of the IT integration of around 900 users to the parent company Liberty Mutual Group. • Assisting BAU teams when required, acting as escalation point for desktop team • Managing relationship with overseas and remote offices, taking ownership of issues. • Managing major incidents and problems and performing root cause analysis. Technical: • Windows Server 2003, 2008, 2012, Windows 7, Windows 8.1, SCCM 2012, Exchange 2010 • Microsoft Office 2010, 2013, Lync, Blackberry/BES, MobileIron MDM, iOS, Android, BYOD • Cisco/Polycom Video Conferencing, Audio Visual, Cisco Wireless • Citrix XenApp and XenDesktop, VDI, VMWare ESX

• Project to migrate around 2500 users from Windows XP/Office 2003 to Windows 7/Office 2010 and VDI using Dell hardware and HP Thin Client. • Mobile phone rollout using GOOD MDM Technology • BlackShield/SafeNet two factor authentication documentation and deployment • Windows 7 image deployment using WDS/MDT and light touch installation • Citrix XenDesktop 5.6, McAfee EPO, DLP encryption, Outlook 2010, Exchange 2010, Active Directory administration, BitLocker, MBAM, Microsoft AppV v5

Global pre-migration project for the legacy ABN Amro infrastructure comprising over 20,000 Windows XP desktops and 4000 Windows 2000/2003 servers in over 30 countries around the world and to move them onto the RBS Group standard using Windows 7. Phase 1 of the project was the discovery phase involving data gathering and analysis. This required working with the Project Manager as well as various global technical teams and completing a comprehensive hardware audit for the EMEA, APAC and Americas regions using scripts and software tools such as SMS and PowerShell. To carry out application discovery of the various products and packaged software applications in use and gather computer hardware and user information. To import data into the SQL database and analyse and report on the data using Microsoft Excel. To perform simple queries against the SQL database so as to prepare reports using the data gathered for senior management and assist with the preparation of the business case for the migration and prepare for the 2nd phase of the project. Working in conjunction with regional and country IT management as well as the local desktop support staff where required and to attend regular meetings with the project team. Testing and evaluation of the potential migration solutions using Windows 7 thin client, Citrix and VDI. Provide BAU assistance to the 3rd line core desktop team where required.